7 Maryland Genesis Dealers
From the sales person to the finance team are a mess.... - dantemilton68
From the sales person to the finance team are a mess. They underpaid the payoff of the Toyota highlander I traded in leaving my account still open with Toyota and interest was still accumulating. I went ahead and paid the remaining balance but the dealership refused to pay me back the difference. Everybody in this dealership has to go back to school to get trained. I can't recommend this dealership to anyone.
Great cars, horrible service. First new Genesis G90... - Mark S
Great cars, horrible service.
First new Genesis G90 service was returned 2.5 quarts shy of oil. I don’t know what is worst; the fact that the technician performing the work did not know the correct amount of oil need or that he did use the dipstick to check oil level after the service.
Genesis vehicles are sold with the fact that a loaner car would be available during service. Loaner vehicles are not available at this dealership. In addition, it took over a month to get a scheduled appointment for service.
This dealership is ill prepared to support the Genesis brand. Genesis will have to improve their service network before I purchase another new car from them
I am very disappointed w/ Genesis of Towson (G of T). - jgrimer
I am very disappointed w/ Genesis of Towson (G of T). I’ve been searching online for weeks for one of the highest demand vehicles and finally found one available. It was at G of T and when I called they told me it was available. I wanted to come next day but they said they couldn’t g’tee it wouldn’t be sold and they are open until 9pm, implying I needed to get in as fast as possible (I live 90 minutes away). So, my wife and I rescheduled our day so we could go immediately. I informed G of T of this, said I would be there in 2 hours max, and requested they ensure the vehicle would be available to purchase. They said they “had the key”. I was 20 minutes from the dealership when they called to tell me someone just walked in and is looking at the vehicle to possibly purchase and they would have priority over me. I know this is an unprecedented seller’s market but this was your opportunity to help lose the reputation that many people have of dealerships are “shady” actors. Considering dealerships have practically zero risk of moving almost the entirety of their inventory quickly, not to mention this vehicle which is in such high demand, there was absolutely no reason to NOT give me the courtesy of informing that other person that a customer is on the way in and has priority. Adding “market adjustments” (a subtle phrase for price gouging) and not giving that courtesy to me only serves to promote more disdain and “shady” characterizations for car dealerships.
A great experience from start to finish. - GV80 guy
A great experience from start to finish. Faizan, my sales person, was courteous, knowledgeable, efficient, and kind. Kevin, the manager was courteous and helpful. Offer on used vehicle was over 15% higher than other dealers. Not much wiggle room on new car prices in today's environment, so that part of the deal was easy. There was the standard upsell by the finance person, who was very nice and efficient. Clean, attractive dealership with exceptional staff. I recommend highly.