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GENESIS OF TOWSON - A DIFFERENT EXPERIENCE YOU'LL LOVE - doclynch1
As the owner of at least 15 cars in my 72 years, I can say regretfully that buying a car has rarely been an experience without issues. But then there's Genesis of Towson....where I became a convert! Never have I been so professionally treated and felt so comfortable TRUSTING that my Sales Consultant, Ibrahim, had primarily had my interest at heart. From his cordial manner to his efforts to LISTEN to what I needed...and his knowledgeable and responsive answers, I was given honest and fair treatment. He knew his inventory and, after a lengthy test drive with me, quickly matched my needs with an excellent vehicle choice. But we weren't quite there yet! I changed my mind about several features and he found the perfect choice based on all of my specifications. The incentives and other reductions on the second vehicle were even larger than the first...and it was more to my liking! After reviewing again the particulars to be sure I was totally informed, he took me to see the Finance Manager, Nima, who availed me of some upgraded services to the vehicle, which I declined...but felt no undue pressure from him to sign up for them. He also listened to my needs and experience buying cars in the past...about 90% forgettable and some really regrettable! He then went out to talk to the General Manager, John, returned with him, and after a brief enjoyable conversation by a proud daddy about his daughters, he honored me by including an upgrade in the price of the vehicle. I can't say enough about how professional but also warm each of these individuals were. I left very very happy and satisfied. The icing on the cake was that Ibrahim DELIVERED the Genesis G70 TO MY HOME and spent nearly 1.5 hours explaining the many features and settings of the car. I have owned many luxury brands, including MB, and NEVER have they delivered or offered to deliver the car to my house. As this was a Christmas Surprise for my wife, Ibrahim had to accomplish this in a parking lot a short difference from my house. So in summary, the entire experience at Genesis of Towson was topnotch! If their service department is as efficient, thorough and considerate as their sales staff, I would call this the best car buying experience I've ever had...by leaps and bounds. Well done!
Poor Service, Follow Up and Terrible Communication - McQ51997.1
While initially very supportive responsive to get my car in and have it serviced, the lack of follow up and ability to repair my 2019 GENESIS G70 is completely unacceptable. My vehicle has been without a functional Radio/Infotainment System (that they were ordering to replace for me under warranty) for more than 70 days and counting. I have received no communications from them via email, text or phone to provide an updated status on the repair. Unfortunately this is only one of many issues I have experienced with the car that has only 10K miles on the odometer.
I would not recommend having your vehicle serviced at Antwerpen GENESIS of Columbia, and if you have not purchased a GENESIS, I would recommend buying another brand. My recommendation is based on the lack of service I have received from GENESIS of Towson, GENESIS Motor America and this dealership.