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I was very pleased with my recent service provided by... - AFB
I was very pleased with my recent service provided by Yoni and the staff at Mini of Baltimore. No question, I was treated as a valued customer.
I went back and forth to dealership for 4 days for them... - PerkyMama
I went back and forth to dealership for 4 days for them properly align my car. Tech performed subframe alignment w/o noting it system.
Excellent service at reasonable cost - wren
After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.
VERY satisfied with my Lexus after Ed Zimmerman had his... - sandra
VERY satisfied with my Lexus after Ed Zimmerman had his crew fix my car after it getting hit. My SUV looks absolutely amazing. I have been to other shops and NO ONE has ever made my SUV look this good. Thank you Ed and the entire crew at Jones Body and Collision Center! Ed goes way above and beyond. I will recommend him to every person I know.
Repair of collision damage - Susan G
The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice.
NOT Trustworthy - ladyjag
I took my 2010 mini that I purchased at an auction for a great price. I figured a dealer could tell me if anything that wrong with the car. What was recommended was the service for the mileage on the car. Oil change, microfilter, and one or two other things for $590. They said 3 items failed, I needed a water pump, oil cover gasket and the FRM coding was incorrect to the total of over $2100. I declined the recommendations. I took the car to a Mid Atlantic Rover, who has worked on my Jaguar before and they informed me that I DID NOT need anything they recommended. And...they didn't even charge me to look at it. The FRM coding issue only the dealer can fix but for $235. no thank you. I would never go to them for service again. I don't know if it's because I'm a woman or if it's because of their greed, but buyer's beware!!!
Exceptional all the way around - Beverly J
After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR
Took our 2008 Mustang into Chris for body work. They did... - JCarmines
Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.
My Pontiac Grand Am was involved in a fender bender in... - amanda
My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible
Rude, non-responsive front desk agents. - sara
Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.
Customer Service is Awesome! So amazing! - Honor
I highly recommended this dealership! The moment I walked in the doors - I was approached with friendly smiles. Over the last 12 years - I have purchased 5 Mercedes vehicles from this dealership. My representative during these years has been Mr Celestin Lovence - who has spent numerous hours in ensuring that my needs in the vehicle are met. Throughout the years, Mr Lovence kept in personal contact with me and husband and this last purchased has been a phenomenal experience. He is truly committed to the highest quality of character service!
The customer service I expected and the lack of... - onthedlent
The customer service I expected and the lack of professionalism that was displayed is completely unacceptable at the MileOne collision Center on Reisterstown Road. On October 9, 2009 I was faced with a difficult situation. I hit a curb damaging two wheels and tires on the same side of the car. While doing this to keep the insurance company uninvolved I bought four wheels and tires and installed them myself. In this attempt I over torqued the left front wheel causing the wheel and tire to fall completely off the car. With this turn of events I was forced to file two separate claims on my car to rectify this problem.
I worked for Saturn of Ellicott City for 2 years and loved every minute of it but due to the unfortunate turn of events that General Motors is going through I resigned. But the one thing that I loved about the MileOne Company and Saturn is that they seemed to genuinely care about their customers. After waiting 3 weeks I finally received my car on November 13th to find that having a normal driving experience was not in my immediate future. The followings events occurred:
? Bubble in the tire.
? No hubcaps on the car. (the hubcaps were actually left on my passenger seats).
? The tire pressure monitor was not working.
? Different set of wheels and tires on car.
? Missing wheels and tires that were in the car.
I was very upset to see my car in this state after 3 weeks and two claims. Ed( Manager) and Rob(Service Technician) refused to try to rectify this problem of mine and I left defeated, disrespected, and taken advantage of. I would have been able to rectify these issues fairly easily if one of the wheels and tires were not missing from my vehicle. Now I am faced to purchase another wheel and 2 tires and a wheel alignment after 2 claims and $1116 paid out of pocket. All I wanted is the wheel that was wrongfully taken from me and to have my car look and drive the way it was before the accident so I can make this situation finally end. These are the facts about the accident:
? On the night/morning of the accident I the tow truck driver from Road Side Assistance dropped me off at home.(So I know everything was inside the car)
? Saturn of Owings Mills received the car on the 15th of October.
? Saturn of Owings Mills had the car towed on Wednesday the 21st of October.
? The accident happened on the passenger side of the car leaving me with 2 wheels and tires on the drivers side.
? I bought four the night the wheel fell off. Statefarm replaced 2 wheels and tires which should leave me with four stock wheels and four chrome rims.
Thank you for time, patience and understanding in looking into this matter.
They tore my car seat and refuse to correct the problem - Anne
I took my 10 year old Mini Cooper convertible with only 55,000 miles in for a recall which had to do with replacing a sensor in the passenger seat. The dealership tore my leather seat cover in the process. They replaced the seat cover with a brand new cover but as a new cover, it does not match the 10 year old leather seat covers on the back of the passenger seat nor the driver's entire seat. Although the service manager tried a number of things to return the seats to the matched condition they were in when I took the car in for the recall, his attempts failed. The only thing to be done at this point is to replace all seat covers with 4 new seat covers. The dealership has refused to do this as they claim it is Mini USA's problem because they are the ones who issued the recall. According to the dealership, Mini USA refused because my car is 10 years old.
I have been a very happy Mini owner for 10 years but am now getting penalized for being such a loyal Mini owner. I can not begin to understand how they can ruin a seat cover and think that I should suffer the consequences of their actions. My car is now worth less and the interior looks terrible. No amount of reasonable conversation has persuaded them otherwise. I am dumbfounded by the treatment I have received.
I went in because I had really poor body work done and... - Champskins5
I went in because I had really poor body work done and after much aggravation finally decided to give up on the morons I'd dealt with...wow, what a change when I went to Montrose. Staff at the counter was great and as I was explaining all the problems the owner overheard and got personally involved...try getting that at most dealerships. The sweet part was the work they did...outstanding! The paintwork was fantastic and they even touched up a spot unrelated to the accident. Above and beyond! Thanks Rick and your team!