Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
I was pleased with the service and the work that was... - Maxwell.Taylor
I was pleased with the service and the work that was performed
We brought a car in for the 15,000 mile service and ended... - sw
We brought a car in for the 15,000 mile service and ended up asking for the vehicle back and walked out.
The appointment had been made weeks ago and we reserved a loaner car with the service seeing it took several hours when we brought the car there for the 7,500 mile service. When we got there this morning we were informed there was no loaner car available. We complained that nobody informed us about not having any cars even though the appointment had been made weeks ago. The woman "helping" us said "there is a chip shortage" in a way that felt like she was talking down to us. If they don't have loaner cars available I would have thought someone would inform us before showing up. After all we did receive numerous emails reminding us of the service and the $38 fee for a loaner car.
We got the paperwork and were a little surprised the 15,000 mile recommend service was going to cost $166. We thought an oil change was complimentary while under warranty but as it turns out only the first one is complimentary. Chevrolet's website does say "we're with our owners for the long haul" which is apparently only the first 7,500 miles.
We had a lot of errands planned for the day and went to get the car back before they brought it into the service area. The woman "helping" us proceeded to speak down to us about the whole situation and at one point even said "well, you didn't even buy the vehicle here". I'm not sure what the point of telling us that was. We know we bought the car (from a different state) before moving to the area. I guess had we bought the vehicle from there we would have had a different experience?
With attitude like that we'll gladly take our business elsewhere.
All done with Alden,Over the years I have bought 3... - Brencory
All done with Alden,
Over the years I have bought 3 vehicles from Alden GMC. Up until recent I have been lucky and never had “an issue”. That gave me the false sense that if there was “an issue” they would take care of me. Well, I was wrong. Before we begin, I know most negative reviews are because someone didn’t get their way. This isn’t about the $700 that Alden managed to squeeze out of me. It is about the lack of customer service. Car dealers in general have a long history of deceptive tactics, so it is kind of expected to be hit with some type of erroneous fee.
17 days into an issue I went to finally pick up a loaner and speak with the service manager Loring. It is as if I was a burden in his day. Immediately he was dismissive, condescending, and rude. As I started to voice my concerns his words were “how is this my problem?” vs how can we work together to make it right. The magnitude of his dismissiveness even prompted me to call him out on his smugness.
On April 16th I dropped my vehicle off to diagnose a transmission issue. Later in the day I called, and they said it “needs a new transmission” and are waiting on the warranty company to approve it. I stopped by early the following week to remove some stuff from vehicle- Asked how long once work was approved- was told it “would be quick since they are putting in a new one” called several more times over the next 13 days to see if there was any update- several times was told still waiting for approval on the “new transmission”. On April 30th Karen called me and said the warranty company approved the “used transmission and should be ready Monday or Tuesday”. In full disclosure-The vehicle does have 105k on it- a “new” one was surprising to hear during the several other phone calls so when she called on Friday and said “used” was approved- I figured, yea new seemed too good to be true (but never thought they would use a salvage part).
On Monday May 3rd I received a voicemail saying the used one failed and they had to get another one. I called back and spoke with Karen who said the used one essentially came from a junk yard (Goyetts), and they are waiting on a 2nd one and would be another week or so. I expressed my concern over a junkyard part being put in on something that is under warranty and think it should have been new or at least a certified part. (The dealership even ordered a rebuilt one while they were waiting on the warranty co.) In about 20 mins time Karen was able to get a cost of aprox $700 (my expense) if I wanted a rebuilt transmission. I had never heard of a dealer putting junkyard parts in a vehicle especially without notifying the owner… It feels like this was just a case of fix it quickly and cheaply, so the problem goes away. (The extended Portfolio warranty they sell you for $2k evidently allows them to put, what I consider subpar untested junkyard parts.) Even on an oil change the customer is presented options….
At the end of the day, I agreed to pay the $700 and put the certified rebuilt. In the short run Loring is right- it is not his problem. However his lack of empathy and concern, cost them a customer.
I had a great experience buying from Balise. However, one... - philip.lafountaine
I had a great experience buying from Balise. However, one experience from the service department has turned me away for good and has prompted me to write this review. I called the service department when the heater in my Dodge Ram 1500 wasn't working to determine if that component was covered in the extended warranty that I purchased at time of sale. The representative I spoke to on the phone inappropriately intensified the conversation. Basically, I called to ask if the "heater component" was covered in my warranty package. I kept being told that until Balise ran a diagnostic on my vehicle that they could not guarantee me whether or not my issue was covered. This makes sense, but I just wanted a ball park ie: is the heater component covered, not is the blender door actuator covered. After moving forward with that tense conversation I did schedule a diagnostic assessment to attempt to remedy my heater. Upon prompt arrival of my appointment time, the assistant manager asked me to "park my vehicle closer to the door next time", it snowed the day before and I speculate that he didn't want to get his feet wet. I was then asked, "why did you bring a Dodge to a Chevy dealer?". At face value common sense makes that seem like a viable question. On the other end, common sense tells me to bring my vehicle back to the place where I purchased the extended warranty after the sales manager told me that I could bring it back to Balise for more than just "routine maintenance". For obvious reasons this statement rubbed me the wrong way and felt rude. At 3:00 p.m. the same day they called and informed me they hadn't gotten to my vehicle and asked permission to keep it overnight where I obliged. The following day I called at 2:00pm to receive a status update. At that time I was informed that my vehicle "just went into the bay 20 minutes ago" and that no diagnosis had been found yet. So for almost 2 complete business days they haven't even diagnosed the issue (this doesn't include any potential repairs ie: parts and labor cost and time). I received a call approximately 2-hours later stating that the "code scanners", even the aftermarket ones, couldn't exactly pin-point my vehicles issue and that I needed to take it to a Dodge dealership. I went to go retrieve my vehicle and confronted the assistant manager. He was apologetic but also knew he was in the wrong. He did not charge me for a diagnostic fee which I am grateful for. I am writing this review so that other customers understand how Balise's service department ACTUALLY conducts business prior to them falling victim to this inappropriate and unprofessional level of customer service.
Had I been told at the beginning, and in a courteous manner, that Balise probably will not be able to diagnose the exact issue and that it would suit me better to go to a Dodge dealer for technical reasons then I would have taken their advice and written a completely opposite review because they would have been upfront with me and then it would have shown that they were still willing to point me in the right direction ie: good customer service. Unfortunately, this is not the case.
On 1/3/08, my ‘05 VW Passat had a burning smell and began... - sherri_m
On 1/3/08, my ‘05 VW Passat had a burning smell and began to smoke from the rear. I had it towed to Barry VW. Service Manager Carl Evans had me sign a form to have the car diagnosed and arranged a courtesy ride to Enterprise car rental. The next day, Carl called with the results of the diagnosis: $1700 and 4-5 days, as the car needed “a new turbo line and turbo charger,” coming to $970 in parts and $670 in labor. I asked him to be more specific about the parts, to break it down by item. He said the $970 included the turbo line, charger and any necessary gaskets. I requested a written estimate. He said it’s not written down; he could just tell me over the phone. I said I wanted to stop by and pick up a written estimate; he said they don’t write them down. A $1700 repair, plus accruing rental car costs, put me in a financial crisis. I called Carl and asked if Barry would do any financing or payment arrangements for a repair that costly. He said no, but to try VW credit. I applied online at VWcredit.com in an attempt to get enough money to cover the repair bill. I considered not fixing the car and trading it in at the dealership there for an older car for my daughter in college. I asked friends and family for help. I sweated it out. Meanwhile, I had the car towed to another garage for a second opinion. As I paid the $100 diagnosis charge at Barry to get the key back, Carl told me again, “It needs a new turbo. Let me know if you decide to get it fixed.” The second opinion at Village Garage was radically different, resulting in a $147, hour-long repair. The diagnosis was a plugged breather screen. The mechanic cleared the screen and replaced the air filter and the problem was solved. This was nearly $1600 less than the repairs needed as stated by Barry VW. As a result of Barry’s fraudulent diagnosis, I incurred over $500 in car rental expenses, missed two days of work, tried to secure a credit line to cover the high repair cost, and had a week of extreme duress handling all this. When presented with the opportunity to take responsibility for the situation and make it right, Barry’s “powers that be” would consent to only one thing: refunding the $100 diagnosis fee.
Highway Emergency - Buickguy1968
earlier this summer while traveling on Route 3 south I had an electrical issue with my car and could not shut the car off. I drove to the nearest Buick dealer and was turned away, so I drove to Battles and they not only assisted me right away, the service people were great! ordered my parts and additional needed repairs were done quick. I will be back to Battles in the future.
I have been taking my IS250 to Lexus of Watertown for a... - ladamek
I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:)
I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!
Customer Service was excellent as always. There was no... - Scott
Customer Service was excellent as always. There was no pressure, just reasonable advice. This is one of the reasons we purchase vehicles from Bill DeLuca.
I paid $118 to be told "battery vibrating and bouncing... - Klashway81
I paid $118 to be told "battery vibrating and bouncing may cause battery to die prematurely." I can provide written proof of this.
Car still not fixed. They will not help resolve issue. We are troubleshooting from home.
I will be buying a new car in winter of 2021. I am very excited. It won't be from Bob Pion or any GMC dealership.
I want to give a half star! - Sdd1981
I went to central gmc for an oil change. As I have done so, for the past yr and a half. The service was never stellar to begin with.
All I have ever gone there for is a oil change and tire rotation. I have never been there for under a hr and a half. Just for a oil change! With a appointment!!
I recently got a oil change done 2 Fridays ago. I had an appointment as usually. I showed up. It took an hour for my truck to be brought into the shop!
58 min later it was finally done. I went to get into my 60 thousand dollar truck!
There was greasy paw prints all over the running boards and door handles. I drove away and almost instantly started to smell a oil buring smell.
I figured they put there greasy mits all over my exhaust or just made a mess of things underneath. So I finally decided to check it out. Not only was there oil dripping from the oil filter. There was oil all over the drain pan.
I didn't see any oil on the exhaust. So I started to question why I was getting such a strong odor inside the cab.
I popped the hood and low an behold they "forgot" to put the dip stick back in!! Oil is now saturated in my hood insulation!!! and made a frigging mess under the hood!! Thanks central gmc.
As a former technician. 15-20 mi. Tops for a oil change is the average time. With a 27 point inspection. Tire rotation and fill all fluids. This hour two hour xxxx is a joke!! No wayy your techs are flat rate.
Leaving a frigging mess an not to mention the dam dip stick. Strikes all kinds of unprofessional ideas about central gmc.
If you want fast friendly service. Heres my advice. Go somewhere else. xxxx jiffy lube is probably better!!
The service department charged me $150 for a diagnostic... - Wayne
The service department charged me $150 for a diagnostic fee on my 2007 Isuzu pickup with 49000 miles which is the same as a Colorado with a original complaint on a engine warning light. After about a half hour they told me that I needed a timing chain job with a estimate of $2900 plus tax. It didn’t have the symptoms of a timing chain and told them that but said it needed it anyway. After leaving the dealership and disappointed with their service not thinking it was the timing chain I took the truck to Vendetti Motors and talked with one of their mechanics and found it needed the GM synthetic mixture from the factory instead of the Mobil One I put in. The light has been out for almost two week! It wasn’t the timing chain after all! They won’t return my diagnosis fee either the service adviser or the general manager. They said they have to pay their mechanics right or wrong. He said someday it will need one ! I paid $59 for a tire rotation and oil change! Big Difference! I will never go back for service or sales! They used to be good when it was Cerrones before the buyout but not now! I will never go back! They were wrong to keep the diagnostic fee! They won’t return my money and was rude and didn’t care if they were wrong. They tried to scam me on a timing chain instead of telling me it was a possibility of just a oil change. Never go there!
I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO... - RECONSIDER
I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO SIGN OFF ON SOME PAPERWORK ON A MATTER THAT WAS ALREADY SETTLED WITH THE OWNER. WHEN I WENT IN I WAS TREATED WITH THE UTMOST DISRESPECT. THE SALESMAN THERE PROCEEDED TO SWEAR AND USE VERY STRONG VULGER LANGUAGE TOWARDS ME IN FRONT OF MY YOUNG DAUGHTER. I AM A MARRIED MOTHER OF THREE AND I HAVE NEVER BEEN SPOKEN TO LIKE THAT IN MY LIFE. IF THESE ARE THE KIND OF EMPLOYEES THAT ELITE AUTO EMPLOYS THAT SAYS A LOT ABOUT THEM. I WOULD STRONGLY RECONSIDER GOING ELSEWHERE.
Great Experience at Haddad - lahk
Jimi was wonderful to work with. I was leasing a car for the first time instead of buying one and he was thorough and patient with guiding me through the process and making me comfortable with my choice. I was not there for service; I was there to lease a new car.
Therefore , the rest of this page of the evaluation is meaningless.
I have been here 3 times and they did a good job taking... - aznlilchino103
I have been here 3 times and they did a good job taking care of my car. Two rear-enders and one side-swipe and they brought my car back to showroom condition and with OEM parts. They even buffed my car and made it shine like new.
WILL WAS AWESOME! - Kelso1221
I bought a Buick Encore a few months ago and Will was amazing! From the moment my husband and i walked through the door, he greeted us and was a great person to work with! He kept us informed with every single step along the way, and helped us with OnStar set up in side the car, there isn't a better person to work with there!