Great Service - Cindy Bateson
From the moment I emailed in the morning, to the time I drove off in my car and after, service was prompt, professional, no pressure and polite. Marcel and associates were a pleasure to work with.
Top Reviewed Specialists At This Dealership
New Hyundai and Used Car Sales Professional
Sales Professional New & Pre Owned
Helpful and knowledgeable - Marilyn SantaFe
John was helpful in giving me information and in demonstrating how to manage the dashboard. He was patient since this was my first SUV and I was not familiar with all the features. He knowledgeable and genuinely caring. Thanks for a great buying experience.
Repair Work - Colleen
Anytime I need repair work done on my vehicle, I always request Tim Lucas. He is wonderful at explaining everything that needs to be done and why, and also shows me the parts. I will continue to have Tim do all of my car repair for years to come. Dont lose this mechanic, he is a asset to Randy Wise!!
Great truck shopping experience! - Tim Piwowarski
Great truck shopping experience, lots of good used trucks to choose from, friendly and knowledgeable employees that work hard to find what your looking for, and free coffee!
Customer Care Manager
Novemeber 30, 2017 Purchase - liretta
Excellent customer service, friendly staff, clean showroom, and they helped me into the car that I wanted. The options they offered and the pricing breakdown were well explained. Everything was done in a timely manner and I drove off the lot in a wonderful new car.
Fantastic all around. - andellenoell
As previously stated, Chris did a wonderful job of helping me with everything I could possibly need for my new vehicle. He asked what my budget was and found me a beautiful and reliable car that was in my price range. He helped me shop for insurance and made sure I got the best price I could on that as well.
thank you - wc1173
From the time walking into dealership felt as if everything was straight forward. Staff was very friendly and understood my needs with purchasing the vehicle.
Thank you Elder Hyundai - seklinger13
Great experience all around. I appreciate the time, curtesy, and straight forwardness from everyone involved. This is my second Hyundai vehicle, and both have been great. I will happily recommend Elder Hyundai.
Just Okay - Part 2 - Pretty_Pixie
I completely changed this review for one reason: the general manager reached out to me in concern when I posted it originally. He gained my complete respect by talking with me to resolve my concerns. He did his research, figured out who I was, printed out all of my charges, and looked in depth into my issues. He also apologized for the lack of fuel in the rental car they provided me. He is a great manager and I can honestly say with the concern they've shown me, I will recommend them to my friends, family, and anyone looking for a dealership in the Sault area. Excellent job looking out for your customers, Fernelius!
Great Experience - gldick
This was probably the most pleasant experience I have had in the purchase of a new car. Our sales representative, Tyler Eddy, was professional, knowledgeable and a pleasure to work with. I will recommend him highly.
Love my new Sonata 2018 - juanluisgl
Supportive team members help me to get a good deal and very helpful during the entire purchasing process. I truly recommend this dealership for everyone that is looking for a Hyundai or a Genesis.
Service Department Rocks! - tinayoung
Considering my car sat at another dealership due to my motor being locked up for 3 weeks without being looked at or anything, my level of frustration had reached its max. On a whim i called Feldman and explained my situation. My car was picked up from the other dealership and sent there. Within a couple of hours they called me with the diagnosis and plan. Fortunately, for me what happened fell under a recall and Hyundai was responsible for costs. The Feldman service department was able to install a new motor and job complete in 5 days when the other dealership couldnt do in 3 weeks. Hands down this service department is the best! They were easy to work with, very friendly and extremely helpful. I have recommended them to all i talk to and will continue to! Thanks for everything you did!!
Elantra - nickolger3
I had a great experience trading in my old lease and purchasing a new lease through Fox Hyundai. Jim Townsley was a great sales person to work with.
Terrible customer “service” and extremely rude - Kbeukema16
I had found a Subaru Outback on cargurus for a great price. We were called by the dealership on Saturday afternoon to set up an appointment with Josh for Thursday to buy the car. We would be driving across the state (two hour + drive) to come see the vehicle, a drive that we were assured would be made “worth our while.” We had numerous confirmation texts and phone calls to remind us of our appointment to see this specific outback.
We headed out Thursday morning, after I had worked all night, and drove through a snow storm to make our appointment. We arrived at the dealership and asked for Josh, as he had told us to do so. We were immediately corrected and told that Josh only makes the appointments and does not meet with customers. So we told them we had an appointment to see this specific 2017 outback and the salesman responded that the vehicle was not there. After driving two hours through a snow storm for a set appointment, my father stated, “the car better be here, or we have a problem.” The salesman immediately became defensive and stated “you and I don’t have a problem.” He then said he’d look for the vehicle and he called over to the used car sales manager, Chris Baroli. We were directed to a building two doors down to speak with Chris. Chris informed that the vehicle had sold the night before. When we expressed our frustrations at the lack of communication, Chris responded that there was nothing he could do for us but sell us a different car. Not feeling like our extreme inconvenience had been addressed, we asked to speak with the GM. The GM was in a meeting at the time, so we said we would wait to speak with him. We headed back to the first building to wait when the sales manager followed us back over to again, try to sell us a different car (although I was very picky when picking out the initial Subaru and wanted wanted a specific combo at the right price point.) The GM never came out to see us, even when his meeting ended. We had yet to receive a single apology for the disappointment and inconvenience.
It was not until we called the owner of the dealership that we received an apology. George was very apologetic and kind and worked to try to remedy the situation. Unfortunately he did not have the car that I wanted in stock for the price point that I needed.
Unless you have the pleasure of working directly with George, do not go to this dealership. The salesmen were rude sleezeballs. Drive the 8 miles to LaFontaine Subaru— they were much much kinder and offered very fair prices.
Exceptional Experience - ctgreen508
The title of this review says it all. I was extremely pleased and will be a returning customer in the future! Rich and Tyler made the process fast and easy.
Bought Kia Sorento - Mark Hartman
The LaFontaine family of dealerships is an amazing automotive complex. They house Kia, Honda, Toyota and Hyundai in one block on Telegraph in Dearborn. This was the 3rd dealership I visited in my quest for a good quality, medium size SUV. The previous two were disappointing. I had already done two weeks of research in Consumers Report, Edmunds, and US News Automotive. So I was thrilled to see all three of my final choices were sold in one place. Now I just needed to find a salesperson who would bear with me as I compared them all. I hit the jackpot when I quickly came across Christina Baker. She is fantastic! She is knowledgeable, personable and low key; so the experience was enjoyable. She was very patient and accommodating. She answered my many questions and set me up with test drives in all my choices. Over the next few days she sent emails with well researched comparisons of the cars. We also texted to quickly clarify questions. Because of her help I was able to nail down a final choice. They located it about 200 miles away and had it by the next day. Between her and the rest of the LaFontaine team, I feel I reached a fair price for my vehicle. The night I picked it up, one of the office people told me Christina had sold five cars that day. Yet, she still made plenty of time for my wife and I to get familiar with our new purchase. You can't go wrong with this dealership and if you get Christina Baker as your salesperson, that's an added bonus.
Purchase experience - slatack
Never felt pressured into my purchased. Never felt like I was being rushed. Don took the time to make sure that everything was to my satisfaction and that I understood everything. Was the easiest car purchase I have ever had.
Special Finance Manager
Elhart Automotive Campus