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75% of the reason I keep buying from this store is their... - stacy.hall
75% of the reason I keep buying from this store is their Service Team. All of them are Top-Shelf! The Cars aren't Bad either.
have 2019 Acura RDX. Acura sent an email about a recall... - axel par
have 2019 Acura RDX. Acura sent an email about a recall for the fuel pump. To replace it I called Acura Troy and had my appointment. Over the phone they told me that I need to have half a tank or less gas in my car at the time of the servicing. So I went there on my scheduled appointment. Well I had more than half a tank of gas at the time. However I did not think that it would be a big deal to drain the gas to replace the fuel pump at the fully equipped service center. But they told me that they can't accept my car for servicing because of the fuel level. I was pissed and I left, and called another Acura service in Roseville. They told me that it doesn't matter how much gas I have in my tank, they can still change the fuel pump without problem. Then I got more mad at Acura of Troy for not accepting my car for servicing. Because I took a whole day off from my work to go to the service. I called back the Acura Service to ask how in the world it is possible for the service in Roseville be able to change my fuel pump no matter how much gas it has in it but it is not possible for these people in Acura of Troy to change my fuel pump. The person over the phone told me that it is a safety issue for the technician, he tried to give me an analogy by giving example of how some people wear mask and some people don't wear it. What does it have anything to do with wearing mask or not wearing it. Bottom line I felt like because this was a recall, as a customer I was not going to pay money therefore it is a non-profit job for them so they did not want to work on it. And give excuses of safety to justify how they can work less and make the customers mad. In my opinion they don't care about their customers.
Excellent Service & Low Pressure Sales AAAAA+ - Obsmiller
Jerrod Herogg "Sales Manager" is very low keyed which is a huge plus, super friendly put together a deal for the salesman that I couldn't pass up, Smiley in service is absolutely wonderful, I was a day late in the service promotion but he got it applied and provided a rental plus he got a lot of things done under warranty which was a huge plus of course, this is an A1 dealership!!!!!
Exotics - David K
I had Steve’s work on my Lamborghini Murcilago and they did a fine job and a lot less than the dealership would have charged but besides that they kept me well informed ! I just brought them my Mclaren 650 s and they did an outstanding job ! All the employees are top notch and well educated to take on these projects . And my man Steven up front the best and I’ve had a lot of cars and custom cars but he ranks at the top !! Well done all David Karpelenia
I always feel at ease when I work with Don Riley and his... - wojosa
I always feel at ease when I work with Don Riley and his staff to repair my Saturn. They are honest and fully explain what must be done. The waiting room is very comfortable and the staff extremely friendky and helpful. I would recommend Suburban of West Michigan to anyone needing car repairs, tires, or looking for a used car. Sue Wojciechowski-Grand Rapids, Michigan