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Fast friendly and fun - Wright
Worked with Jason in service and Erik in parts. Jason was very helpful to organize my visit and Erik was friendly and fun to work with on the parts I needed. Keep up the great customer service Pauli Ford!
I have had several cars serviced at, as well as purchased... - gloco
I have had several cars serviced at, as well as purchased from Bob Maxey Ford and the service has always been friendly, timely and handled in a professional manner.
Their reliable top to bottom, service or sales Cole Ford... - Chuck Bachman
Their reliable top to bottom, service or sales Cole Ford will take great care of you and your car/truck. Will be buying my third Explorer from them soon.
The online appointment utility on their website works... - Ron H
The online appointment utility on their website works well. A phone call reminder the day before was appreciated. Check-in was fast and thorough. They performed my requested maintenance items properly in a reasonable amount of time. Drying the vehicle after the car wash was a nice touch. Everybody was polite and appreciative of my patronage
Service was exceptional. However, I was disappointed to... - Tmcbacon
Service was exceptional.
However, I was disappointed to have pay for an upgrade to my navigation system. My auto was a mere 460 miles over warranty!
Excellent service! - Carol1
Your service department has great gentlemen working there- very helpful and did a nice job repairing my car. Michael Schmidt was really patient explaining what he would do to fix my explorer. I live in Ga but always come here when in Mi to have my SUV serviced
Every time I take my vehicle in for maintenance, the... - jlueb
Every time I take my vehicle in for maintenance, the service team of Mark, Jeff, Corey and Melanie are always helpful and upbeat. They always treat me right and with a smile.
they took care of me fast , and were very helpful . plus... - patrickmc47
they took care of me fast , and were very helpful . plus kept me informed the whole time . was clean and people used good spacing at all times
Great staff 👍 - Jayne
Went in for parts. Not only did the manager help me but he was very kind. I've sent friends there and they thanked me😊 Service Dept was also just as helpful and knowledgeable.
Great service when passing through town - e_man262
I was vacationing in the area when my rear window was broken by stones from another vehicle. I called to see if a replacement window might be available while I was in town. It was not. Rick Bartels was very accommodating and professional. He had the service/body shop wrap my window with a temporary film to get me to where I was going. Great job by all there. The wrap was done so that it stood up to a couple thunderstorms without leaking and there is no noise on the interstate while driving. I would highly recommend.
I have yet to have a good service experience - Marquette Local
I purchased a car brand new from Fox and the purchasing experience was fantastic, that is where the good experience ended. Within the first 200 miles my brand new car had two solenoid issues back to back. Both times they didn't offer me a loaner car despite taking 3+ days to get my brand new car fixed, the second time I asked for a loaner car and the service adviser just shrugged and told me he didn't have any loaners available. Luckily I had family who knew someone in management who they complained to and he managed to find me something to drive even though it was a fresh trade-in that hadn't even been cleaned yet.
Next came multiple regular service appointments as I had purchased a service contract along with the car. Every single time I had regular service I set an appointment ahead of time for early to mid morning and dropped my car off first thing when they opened. Every single time I went back mid to late afternoon and they told me they hadn't had a chance to work on it and were just starting, this of course meant I spent 45+ minutes in the waiting room despite the fact that my car was supposed to be worked on hours before I even arrived.
All of this could be written off as them just being far too busy with bad time management but my last experience was the one that sealed the deal. At around 20,000 miles my car ended up needing the rear brake pads and rotors replaced. This is a known issue with Subarus manufactured around the time of mine as the brakes would regularly get stuck and wear down the rotors prematurely. They tried to charge me full price to replace the pads and rotors. I had to talk with the service adviser multiple times on the phone before they eventually "found" a Subaru service program for this known issue where the entire repair could be performed for a $100 deductible. How does a licensed Service center not know about this common issue and the replacement program offered by Subaru?
With Fox being the only licensed Subaru service center in the area I honestly will never buy another Subaru. I don't feel any faith in the brand when I can't get it reliably serviced.
Service department is terrible. - UNHAPPY WITH FOX
We purchased a used “pre-certified” Lincoln from Fox Grand Traverse. We also purchased EVERY SINGLE extended warranty they offered. Originally they addressed a few minor issues. After that, best of luck. The responses from our service person, Eric were horrible. He gives vague answers at best. If you are given an expected time frame double (if not triple) the time to get your issue worked out. I had taken the Lincoln in the following Tuesday after Thanksgiving 2018. I did not get my car until after the New Year, with some of our issues unresolved.
Early March 2019, we call to tell them a part fell off our car. Responses were vague and inconclusive for three weeks. Which we were told by Eric to “just swing in and drop off the part and we’ll get it ordered”. We dropped off the part. Three weeks later, we have yet to hear from Fox. We inquire with Eric again. He states that he will “re-order” it and that it should be in the next day or two. Again, no call to tell us it had arrived. Again, we inquire and service department tells us to stop in anytime and they will pop the new part right on. We stop in and are presented with a bill for the part. We were never told we would be charged.
Fox’s pre-certified claim, along with each and every extended warranty should be addressing these issues.
worst service ever, morally bankrupt idiots - dj7777777
after horrible electrical issues on my new car,which i had within the first week, these morons had 5 plus years to fix it under warranty. this car is paid for mind you. i honored my end of the contacts. the electrical issues continue and are pretty broad. from stalling out to randomly turning on and off radio a/c monitor freaking out , windows shorting out, etc. etc. its a clear lemon and all they could say for five years was sorry our computers say there's nothing wrong.... flash forward to warranty expiring, its definitely an electrical issue and its gonna be time consuming and expensive. so these morons called me a liar for years as if i had nothing better to do with my priceless time than spend it at a xxxxxxxx service center then all of a sudden conveniently when the warranty expires.... its a problem. this place and its people are a bad joke not worthy of anyone's time energy or especially hard earned money... if you hear different run for your life they are liars...
I have had my Ford Edge in this service dept. 3 times, it... - Smitten40
I have had my Ford Edge in this service dept. 3 times, it still isn't fixed and I have dealt with everyone but the owner which no one seems to know where he is. I am beside myself, I have spent over $700 and my Car ISN'T fixed!!! Avoid GREAT LAKES FORD at all costs or it will cost you and your vehicle will still. Not be repaired!