Safety Recall - BG51635
Received a recall notice from Mitsubishi. I called White Bear Mitsubishi (WBM) to schedule the inspection. Troy Miller, Service Mgr, called me back the next day and left a message with regard to the recall. I scheduled the inspection very soon after my call. The work was done and everything completed in a professional manner. Everyone was friendly, personable, and efficient. Since the time to complete the work was to take 2-3 hrs, I left the dealer to do some other things. I was offered a ride to my destination, but it was unnecessary. My error was in not letting anyone at WBM know I left, so when my Outlander was completed they couldn't find me. They called my house to be sure everything was ok, and to tell my wife to let me know I could pick up my vehicle. Their follow-up is excellent. Many good reasons why they are successful.
Had a accident with my Pearl white Buick. Because my... - walk50
Had a accident with my Pearl white Buick. Because my Insurance company had recommended Morries Body works in Brooklyn Park i went there.
Set up work to be done, took 1 week to finish. Upon picking my car up it looked alright until i arrived home and parked in my garage.. At which time i seen 2 different colors of paint from the orginal to Morries new paint and the grill/ hood body line was not straight by any means. By the way it took them 3 times to get this straight, which should have been done right the first time. After all they are supposed to be professionals. Every person that looked at the car could see the different paint except for the people at Morries body works. Went back to the body shop and told them my concerns, there excuse was plastic parts look differnt than metal parts, but one metal fender that was replaced was still not any different than the plastic parts painted by Morries Body works. They tried to cover up there poor selection of paint color by as they said feathering the new color onto the hood and passenger door. Which did not work by any means.On my second trip back to complain about the color difference they started telling me i was not seeing what i was seeing and that the color was right, afraid not. Finally i was feed up with there BSing me and telling me i was not seeing what i see, many excuses. I told them i would be taking the car else where... My feelings are stay away from Morries Body works in Brooklyn Park.