39 Mississippi Chrysler Service Centers

We dropped off our car for a door that would not lock and... - lwallace0781

We dropped off our car for a door that would not lock and an oil change. We were told it would be around an hour. We came back two hours later to see our car sitting in the parking lot. We ask if it was finished and they told us no so we went to the waiting room. An hour later (after watching our car sit in the parking lot during most of this time) they returned to tell us it was almost finished and they could not find a problem with the door. When we got in the van and locked the doors the door would still not lock. So after 3 hours of total wait time they decided a part needed to be ordered and we should leave it overnight. Waiting 3 hours after being told it will take an hour, talking and playing instead of fixing the car, and then being told it is fixed when it is not is not good customer service.

customer service - sarah

Thomas Blakely and Parham Tullos were very helpful and nice they took the time to make sure that I got the best deal that was available for me. I was there for a very long time but I left satisfied overall.

Absolutely the worst communications I have ever - seadoc

Absolutely the worst communications I have ever encountered… my jeep has been with them for over a month and a technician has not looked at it yet. Neither the service writer (Sergio) or the service manager (Scott) will take my calls or call me back. I have no idea whether the actual service department is good or not. But I certainly can’t recommend taking your vehicle to Landers CDJR in Southaven!

Worst experience ever with a dealership. - dgoss76

Worst experience ever with a dealership. They had my truck for over 7 weeks and never heard from them. I went to the dealership and found out that they didn't do anything to my vehicle. I have been taking this truck in for the same problems since I purchased it. All I ever get is "can't duplicate" they never even go passed plugging in the code reader. I had to get Chrysler/Stellantis involved and they didn't even reply to them. I moved my vehicles to the Flowood office and they found the problem with my Jeep the first day and was in touch with Chrysler/Stellantis about my truck. Mac Haik has no way of getting in touch with anyone outside of their dealership to help resolve any problems with the dealership. I'll never take my vehicles for repairs or ever purchase a vehicle from them again.

I was taking my vehicles in for oil changes and repairs - dgoss76

I was taking my vehicles in for oil changes and repairs and found out they never changed my filters like I was paying for. They never could fix any problems on two of my vehicles and had one that they kept for over a week and never even put it in the system that they ever had it. All I could get was they "can't duplicate". I moved my vehicles to the Flowood office and they found my problems right away. Mac Haik has no way of contacting anyone outside of the dealership to help with customer service. I had to contact Chrysler/Stellantis to file a claim and they never got a response from them. Worst experience ever with Dodge/Jeep vehicles ever. I've owned around 10 RAM trucks with no problems but now I hate these vehicles due to the service problems I've experienced.

Five years ago my family purchased a Jeep from this... - CherylH13

Five years ago my family purchased a Jeep from this dealership. Since that time I have spent time with the employees in Service Dept., Parts Dept., and the Accounts Receivable Dept. I have always been taken care of in a timely manner from a knowledgeable staff. I have always been treated with respect (I am a female customer). I was never treated as if I was unimportant, uninformed, or "ignorant", because of my gender. The Service and Parts Department (because in my book they go hand in hand, what have you got, if one of these groups is not performing up to standard!!), have always given me quotes that were fair in price and accurate in addressing the problem (which have been few). I love my Jeep! So in conclusion…Do you want to be treated as a valued customer…Do you want to know that when you need a repair or just a normal service visit that you have your own knowledgeable, helpful, honest, reliable staff and dealership to help you with any situation that may occur…McMullan Motors, Hattiesburg, MS, is the dealership for you!

Very inflexible service department. Use unprofessional... - pcmama

Very inflexible service department. Use unprofessional language and unwilling to accommodate a working mother's schedule. They actually told me they were too busy because they were ready to leave early to go to Tupelo Furniture Market. They must have plenty of pre existing business because theywere didn't seem too eager to earn more than what they have. I will drive an extra 15miles to West Point dealership. They were much nicer.