I gave them terms I wanted to stay within and they said - lmbrt_kevin
I gave them terms I wanted to stay within and they said they could work with that. I tried to explain a few minor adjustments I needed done to the bike (bars about a half inch higher, and leg reach about a half inch shorter) They said “Don’t worry. They will take care of ya right over there when we are done discussing numbers.” And pointed to their service desk. After we agreed on a payment, they kept me there for hours only to find out they added two years to the term. Over ten thousand dollars additional. The service department recommended a lowering kit and brand new bars. ?!?!?… A low profile seat was all I needed and I wouldn’t lose ground clearance. I realized then they were not going to “take car of me”, they were just trying to take me for every penny they could. Never again will I buy anything from Black Top HD. They already had a bad reputation and it’s only getting worse. Their customer service called and asked me how they did over a week later. After I told her she said someone will call me back to try to make it right. It’s been over a month. Nothing! I contacted HD main headquarters and filed a complaint. Still nothing. Whatever you do, don’t go to Black Top HD! Head south to Osage Beach HD or west to Sedalia HD. Heck! Go anywhere BUT Black Top HD!!!
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