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Phone call and two emails and still no response to a... - rebeccapoland
Phone call and two emails and still no response to a minor issue. Told twice they would get back with me. Love my car. Find another dealership
Be warned if you are not under warranty. - Runner
This service department misdiagnosed my vehicle and charged me over $1044 for an unneeded repair. After my third time to the service department the service manager's only response is that is was up to me if wanted to fix my car with them to fix the issue for another $900 which was a discounted price. To add to this I would need to bring my car back for a 4th time even though I made an scheduled appointment since audi brake parts don't appear to be in stock at a service department. I ended up taking my vehicle to another shop which was repaired in an hour.
Very poor customer service.
My experience was with an argumentative shop manager and tried to place the blame on me as the customer.
Audi Kirkwood broke my s5 convertible top frame while it... - caseycoatsesq
Audi Kirkwood broke my s5 convertible top frame while it was there for manufacturers warranty replacement of the hydraulic pump, they ripped the headliner too, damaged my window tint, broke the latch on the spare access panel - they refuse to fix ANY of the damage... they charged me storage fees of $75/day, revoked the loaner vehicle, somebody broke into my glove box and stole my 9mm. i didnt have my car for over 2 months and when i got it back my car it was trashed. this is how they delivered my car back to me, this is how they performed the hydraulic pump warranty pump. i have posted pics of the damage and condition of the vehicle when they returned it to my on google review and on their audi kirkwood fb page. this is NOT a reputable dealer. i cant believe audi lets them keep their franchise.
We were on our way back home and had Audi issues. We... - GWP
We were on our way back home and had Audi issues. We called Audi Springfield and they said, “bring it in”, even though they were short 3 technicians. Cody, the Service Manager, upon our arrival immediately asked a service tech to take a look at our problem. He came up with a possible solution and said it might be two hours so he gave us a loaner car. He called us back in an hour and a half and had resolved our issue. 5-star customer service! Thanks, Cody!
Hassle Free - NBaker
I have purchased 2 vehicles from Belton Auto Credit. Ron (who is sadly retired) was beyond amazing with our first vehicle. Never felt pressured in to buying and always friendly and helpful. Jim has been great with our second vehicle, again friendly and helpful. Never had problems with either vehicle that was not easily and quickly taken care of. Jason and Sean (mechanics) go above and beyond in helping with repairs or just simple questions i may have regarding either vehicle, one of which is already paid off. I have recommended BAC and will continue to do so.
TERRIBLE SERVICE DEPARMTNE - David Ellisville MO
I am not one to write or comment on reviews, in fact this is only the 2nd time i have done so. however my experience with Dan Schultz in the service department was so bad, i had to take the time to share my experience. Hopefully Vince gets word of this.
The service department misdiagnosed a problem multiple times and then when i agreed to repair the car and the vehicle was in their service department, I was contacted with additional problems at almost twice the original amount. I would not trust Bommarito Audi to diagnose a problem with my Schwinn bicycle, much less what is supposed to be a high end A4. i have lots of friends out in the west county area and i am going to spread the word of buyer beware with this dealership and their service department. I will never again consider them for any auto purchase or repair. i am only giving them a one star because i could not figure out how to give them zero stars.
Dave- Ellisville MO
Outstanding Service!! - Mark1975
My wife and I were traveling to the lake Friday afternoon while pulling a trailer and my truck started to overheat. I called Larry at Central Missouri Tire to see if there was anyway they could look at it. He said to bring it in and they'd see what they could do to help. He knew that we were 2 hours away from our home...
Wow! We experienced exceptional service! Not only did they look at my truck immediately- they searched for the new water pump, found it and installed it as soon as possible. He and his guys even stayed late on a Friday night just so that we could get back on the road. Larry even took it a step farther by loaning us his own personal car to grab a quick bite to eat while we were waiting. I have to say that Larry and his guys made a bad situation so much better with the kindness he showed my wife and I. Thank you so much Larry and Staff for the exceptional service!! Highly recommend them!!
Diagnosed the problem with my AC incorrectly. Estimated... - jkinzbach
Diagnosed the problem with my AC incorrectly. Estimated repair at $620. Went to another Honda dealer and they found a faulty relay switch costing $7.
Vehicle Purchase - exsalesguy
First off - In my previous job I was the Internet Sales Manager at the largest dealership in Wyoming so I am very knowledgeable of fair market prices and how the car sales process works...This weekend I purchased a 2013 Ford Edge from this dealership. My salesman's name was Kiefer Scroggins. I had set the appointment the day before through the Internet Manager (Sheila Jackson). FYI... their Internet department is fantastic! Very quick to return my call on the inquiry that I had made through their website and helpful in setting up the appointment for a test drive.
Back to Kiefer... Kiefer is a very professional, educated and detail oriented young man. He definitely does not fit the old-fashioned, dreaded car salesman stereotype that we all have dealt with in the past. He was very polite and extremely thorough and seemed to have in-depth knowledge on not only the vehicle that we wanted to purchase, but all Ford makes and models. He did a great job of explaining and showing us all the vehicle's options and capabilities. There really wasn't much deal making that had to be done. I had done my homework on comparing the wholesale vs retail costs of this and other similar vehicles within a 250 mile radius. This was by far the best pricing on this model vehicle that I could find. I would highly recommend purchasing a vehicle from this dealership (and would highly recommend asking for Kiefer) the next time you are in the market. Thank-you Jimmy Mitchel Motors and THANK-YOU Kiefer Scroggins!!!!!!!
No like all the other car dealerships. - CaitlinG
My luck hasn’t been the greatest the past couple of months. It has been one bad thing after another. I was involved in a car accident, and my car was totaled out. I was put in a rental until the other persons insurance evaluated my vehicle. I knew the rental was only going to last for so long. I couldn’t let this car accident mess with my every day life. Therefore; I was proactive on the vehicle searching.
A week after the car accident, I went to look at a 2013 Mazda CX-5. I educated my self about this vehicle, I read the whole history on that carfax. I got to the dealership, none of the sales people chased me down. I actually had to go inside and ask for assistance. My salesperson was Mark Kleve, a wonderful man. The dealership just got the vehicle, Mark didn’t know everything about the it...which was perfectly acceptable. We took the vehicle out for a spin. I was sold!
So a couple days go by and Mark calls me. It was listed for $11,400. Not a bad price, even Kelly Blue Book agreed. Doesn’t hurt to try and knock the price down, right? Well... no budge. I was okay with that, because of KBB. Couple more days go by, and I kept finding myself looking back at that vehicle. I called Mark up, and told him that I want that Mazda. I advised him that my credit isn’t the greatest and I had no co-signer. What were my options? Mark got me in touch with their finance manager; Kim. Straight out of the gates, Kim was awesome. She was very helpful and acomadating. I put a little money down to hold the vehicle, giving the insurance time to write a check. The insurance did everything wrong and it took a few weeks to get the check.
Kim and Mark were easy going, helpful, understand, and not pushy. They made this process more pleasant, thank you. And thank you to the Lou Fusz, for holding the vechine for much longer than promised. I will refer your business to everyone and anyone. Thank you! I’m so glad I got to take the Mazda home today!