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Pablo got us in at short notice and was able to program... - Bbauska
Pablo got us in at short notice and was able to program the new Key fob. Kept us traveling. Great Job! Thank you very much!
Amel continues to impress. Friendly, knowledgeable with... - Sasham250
Amel continues to impress. Friendly, knowledgeable with diesel trucks, always remembers your name and vehicle. Continues to get you The best deals , the value for your money, and treats you like family. highly recommend this young man as your service advisor !!
Top Reviewed Service Specialists At This Dealership
Service department really needs more people like... - Cus
Service department really needs more people like Lawrence. At least he returns phone calls. Very professional. I have dealt with this service department on more than one occasion and I have always been disappointed. This gentleman is the only person I want to deal with.
Outstanding customer service!! Maintenance performed in... - Jeremy Carlo
Outstanding customer service!! Maintenance performed in timely manner. Quality is top notch. Jeep bright in for wheel speed sensor repair. Completed the work ahead of schedule!!
I think the service department is the best in the... - claude.hoover
I think the service department is the best in the country. Don and Tom are both outstanding as to knowledge and customer service. I brought in a 2020 Jeep Wrangler Unlimited Rubicon that had some issues with aftermarket modifications. They were most helpful in diagnosing issues and resolving to my complete satisfaction. I'm so pleased with the service that I will be buying the new Grand Cherokee or Wagoneer when they are released.
Below the lowest standard of customer service - Concerned citzen
I bought my Durango three years ago, was told I was getting an extended warranty. This warranty was never entered and with my check engine light on for the third time I called service. I was treated as if I was an idiot! I grew up with mechanics I know about cars and I told them last June there was something wrong with my car. They said they fixed it, which they didn’t and now my 3 year old suv (with only 31k miles) needs hundreds of dollars in repairs and now I’m out of warranty. Had they fixed it properly I would have been under warranty. This is the worst service department I’ve ever dealt with and I’ve had several different cars I’ve the years. I now go to ALL ABOUT CARS where I’m treated with respect with fair costs. I strongly urge you to do the same. I will NEVER return to Reno Dodge. If I didn’t love my car I’d give
It back just to never see them again! I hope this review is helpful
Oh, my! 24-48 hours just to get a service estimate.... - chaptak
Oh, my! 24-48 hours just to get a service estimate. Then possibly days to get the work done, as they apparently don't stock a lot of parts. They list email addresses on the website, but good luck getting a response. Calls to management go straight to voicemail and nobody calls back. Ouch, ouch, ouch!!! Unfortunately, we had to bring our Jeep there TWICE this month (separate issues, same result) -- we bought our extended warranty through them, which at least keeps the costs low. But the wait and lack of respect for customers' time is apparent.
They do service on all cars, though they do have... - ZarathustraX
They do service on all cars, though they do have specialty with European imports. They are friendly and professional, and give you a ride to work after you drop the vehicle off. Unlike most places, they will install your own parts for you (instead of denying you if they are your own parts).
The work was good and the price was decent, not too low but not too high. There were only a few minor imperfections but I'm a picky guy. Like they used Castrol 5W30 synthetic when the Mercedes dealer uses Mobil 1, 0w40. And after a super-complicated custom job installing my own aftermarket suspension parts, which I was LUCKY to find someone who would do it, they didn't catch that the camber was slightly off (as it always is after a job like this). Whereas the Mercedes dealer did catch it. But I knew that would happen ahead of time and I am very satisfied with these guys. I would go to them again for this job, and also for other jobs where I know exactly what needs to be done.
Service, attentio to detail and finish product I can't tell - TRich
Here are unbiased facts considering I just went through a month of Las Vegas AutoNation Collision Center xxxx.
Let's start with the people. 4 + weeks my truck was in that shop should not have taken that long. So when I started calling my contact at AutoNation Las Vegas and sending messages and text asking for progress and when I can expect my truck to be finished, went unanswered. So I went to AutoNation in person. My representative was not available so I left a message that he did not return. Two days later same thing. No response. There was a time issue that they entirely disregarded. There now exists a quality of workmanship issue that can't be described in words. This is a 2017 Chevy Silverado 3500 Dually Crew Cab and long bed. Barely a year old. The paint job that AutoNation in Vegas did left about 15 to 20 drips from the top of the wall of the truck bed down to the floor of the truck bed. You can pass a magazine through the spaces between the side walls and the tail hitch. Other runs all over the vehicle that were tried to buff out unsuccessfully and then clear-coated. Damage that they didn't even notice to think about repairing. The vehicle has no true straight to it now. They only painted half of the bed although they had to repair and straighten the entire bed.
And then I bring it back to Houston where I live and give them an opportunity to get it right, and how did they respond ? not returning my phone call! Under no circumstances would I use Las Vegas AutoNation Collision their representative assigned to me was absent never did really talk to him except on delivery. And the manager without getting into real detail about the conversation I can assure you can be shrunk with Preparation H. Feel free to contact me on this issue because I stand on ground that is granite while they sink in the crap that they did for me. They should be grateful that I can't post these pics. Obscene
Avoid AutoNationCollision Las Vega at all cost.
Expertise, Quality Service, Reasonable Pricing - 98TransAm
I brought my vehicle to C.A.R.S. for the first time to service a check engine light problem. It was that time of year (DMV registration). The code was a vague one that could have been a multitude of possible causes. I am so glad I brought it here because if I would have replaced the part that I thought it was (catalytic converter), I would have spent a ton of unnecessary money and would still not have fixed the issue. Not only did Avi figure out the correct problem, but he also saved me money on another part because he was able to repair it. He even took my car to the smog shop for me. Avi is a good hearted, honest, guy that really knows his stuff. I will definitely come back again for any future repairs.
Don't go over this shop. I took my car over there to... - Tom Talley
Don't go over this shop. I took my car over there to repair for my accident damage on the right side, but turn out they damage my left side and try to blame it on the accident and get my insurance to pay them more. Appraiser said it will take 10 business day to repair, My car was in their shop on August 16th, and I MAYBE able to get back the car this weekend on 09/24/2011. I used up all 30 days rental policy and pay for my own now. On top of that, i get a subwoofer and amplifier in the back of my trunk, now they told me it is missing on 09/19/2011 afternoon after they told me i can finally pick up my car on 09/24/2011. Regardless if they do a good job or not (I don't think they will do a good job) DON"T EVER GO THERE. THEY CHARGE HIGH PRICE AND WASTE YOU A LOT OF TIME. I have to call their rep and manager 3-4 times to get a hold on them, they never return call or call you unless they made a mistake. Spend countless time to deal with their problem and mistake while I am a paying customer. The job they charge over $7k for one side damage
BEWARE - alex
Beware ! Never ever buy a car here ! Sold me a car with bad engine.And Rip me off for 1000$ bucks.We had agreed on 5900$ price for my car but I just found out it's said 6995$ on contract ( Original price that they was asking ) ! Shameless place ! Beware !