Awaiting unexpected return of my truck - Scooch_67
I had my 100K mileage service last week, Jan 29, they recommended only 3 mechanical reairs. Greg Alexaner was great keeping me informed.(5 stars). They wanted to keep the vehicle overnight; however I am from out of the area and with some movement incapabilities
sooooo let me Shorten this ... They reschedule me for FEB 7, today as they needed all genuine GMC PARTS, cool😃
I drop it off to Diego Garcia, he notes my provided last week recommendation schedule for today service. I inform of the check engine light came on 2days ago while drive but it idle & it ran ruff.
Shorter Yet... After returning to Gmc via their shuttle at no point did I receive a status or recommended change. Diego responded in the world to lobby, once seen for a diff. Client. He "would check on status.
Final ... Asst Mgmnt, Preston, informed my vehicle is in pieces and may be ready tomorrow. They will provide me a loaner vehicle until the repair is complete. No information was provided an the status of the vehicle !9 estimate or discussion of any change in service being done. No news good news👍🏻status info provided at 5pm. The shuttled me to Enterprise for their paid loaner vehicle. They will call me once my truck is do everything. . A difficult process for a disabled female with an unexpected retaintion of my vehicle. While at a high pain threshold THEY TOOK OVER AT GETTING ME OUTTA THERE At 515 pm and home ASAP! Very appreciated decision making. I put my trust in their words after numerous requests for some paperwork that was not provide My Faith in them is a blessing 😍
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