1,542 New Jersey Infiniti/1000 Service Centers

I bought a used Volvo it had problems from the start and... - psochocky

I bought a used Volvo it had problems from the start and all I got was a run around and excuses. It has been 3 weeks and I still don't have a car back or even had a call from them.

I sent my Car for 2 tires to be changed. - essie

I sent my Car for 2 tires to be changed. They had recommended my rear brakes be changed which they reminded me at beginning of this appointment. After picking up my car not 3 minutes driving the break light comes on. I have never had brake light on before. Quite a coincidence. I called and spoke to Ttayh-Anthony Hyatt. and got the response" if you want the brake light to come off ,fix your brakes". I am so upset . Once the audi care expires they find a million things wrong to get your money but while your car is under warranty nothing is wrong. Stay away from them. I am never going back there.

rude customer service, long long wait - crazyaudi

I recently did my 30K service at Mendham Audi. I made an appointment at 9:00am. I dropped my car there on time & asked roughly how long the car service will last, was told it would take ~ 1.5 hours. We came back after 2.5 hours & was told my car was not ready & we have come back again. The customer service people were very rude & blamed us for communication problems. It is just a lube job, what kind of fine communication do you need?

Service department worst of the worst Went to the - willrod

Service department worst of the worst Went to the dealership over ten times, my vehicle was in the shop for 52 days within a 3 month period since dashboard cluster kept indicating remote key not detected. It’s safe to say they didn’t have a clue what they were doing, and when they finally fixed it, on the drive home I realized the sunroof only retracts a quarter of a way and the sunshade 3 quarter of the way. I spoke to Marc Scalera (service advisor) and he told me it’s just a setting they have to reprogram - “a quick fix” - and to bring the vehicle in a week because they’re busy. Came back a week later and after waiting a couple of hours, Marc says they cannot reprogram it, a mechanism broke, and they need to disassemble the sunroof and need the vehicle for 3 or 4 days, and the next loaner available in 2 weeks. Two weeks later I receive a phone call to reschedule the appointment for another week because they don’t have enough technicians. A week later, when I returned Marc told me they don’t have any loaner available and they only have one technician working. If that was the case, they should have plenty of loaners available and it’s very blatant they’re giving me the runaround. When I asked Marc why he didn’t notify me, he responded “I didn’t know you were coming” - so much for service advisor. This happened under their supervision and negligence on their part - they showed no remorse. It is apparent they don’t intend to fix the sunroof because is to complicated for them. The first day I took the vehicle to rectify the issue with remote key not detected, Marc Scalera called me and told me that they picked up an error code on my MMI and for them to fix it is going to cost $1,000, but today is my lucky day and they will do it for $750. I told Marc first of all I didn’t bring the vehicle there for that and second of all there nothing wrong with my MMI, he told me that it has the potential of going bad. Think about that - would you pay $750 because “it has the potential of going bad?” That’s your definition of a SNAKE OIL SERVICE ADVISOR. For the record three months later the MMI is still working for the simple reason there is nothing wrong with it and it’s working like a charm. I challenge Jim Desimone (General Manager) and Brooke Canty (owner) to call me so I can elaborate. Audi of Newton continues to say how much they value their customers - well guess what? I’m the customer - show me, walk the walk. I will update this review in the future.

I have been a long time client of Princeton Audi and will - Jim

I have been a long time client of Princeton Audi and will never come back. My SQ5 was brought in for service after experiencing an auto stop/start malfunction reading on the main dash. Technicians indicated that the entire thermostat and water pump system needed replacement and proceeded to charge over $3500. After doing my own research I discovered the total cost of parts and labor (incl taxes) should not exceed $1800. When I brought this to their attention they proceeded to tell me 'too bad. you already agreed to the $3500'. When you do a cursory analysis of the amount they overcharged me on the parts alone it was roughly 2x vs the retail price of the part. 5x vs the wholesale price. This is a fraudulent price gouging operation and should be investigated by the authorities.

Always great service!! - MaryK

Thank you Rob for another great service experience! This dealership makes it easy for me to find time to get this done. I'm provided with a loaner car while my car is being serviced. I receive a call when my car is ready and if there are any additional details I need to know. When I pick up my car, it is washed and ready to go. Thanks again for your help! I highly recommend this dealership!

Loman Auto Sales service was terrific, I loved the $8.88... - Chrisarmas

Loman Auto Sales service was terrific, I loved the $8.88 Oil And Filter Change. I had other work done on my car. Butch, the service manager , gave me a very good price on the brake and tire replacements I needed. I was very happy with my experience.