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An absolutely awful experience. After being quoted what... - j878
An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing.
While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
Easy to set up a service appointment throught their... - machackjob
Easy to set up a service appointment throught their website (I can relay the problems/issues in details in writing so that I don't miss out on the details over the phone). It seems the service dept is flexible to accommodate my schedule as I need to wait in the room during the repair (instead of dropping off a car and come back later).
I started with Greenbrook because of the size of their... - jwdewey
I started with Greenbrook because of the size of their inventory... although a bit painful, I did end up with the vehicle that I wanted for the price that I wanted. When it came to servicing, however, it was a different story. I would rather be greated by staff that work at a fast food restaurant than the individuals that take your keys and ask you why you are there. The hour and fifteen minute wait time for an oil change is ridiculous when you have a "first" appointment at 7:30 in the morning. The same staff are defensive if you have any questions / comments about the service or would like or them to look at anything that is under warranty. I have also tried reaching out to their Service Management, but have not succeeded there.
Vehicle Lease - 69Fastback
We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.
Front end work. - Big thinker
The car looks like brand new. Amazing job and couldn't be more pleased. I am always going to refer to this collision center. Amazing job once again.