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I have dealt with this dealer over 10 years while owning... - LocalPastor
I have dealt with this dealer over 10 years while owning three Saturns and did not realize just how much better their service was until I bought another make of car. (I still have one Saturn.)
I did have one problem with quality in over 50 trips for mostly regular service. I had a floor shift that was sometimes very hard to shift. It should have been covered by the extended warranty I had purchased, but they tried to charge me until I argued with them. Not only that, they did not fix the problem. Later my son looked at it and fixed it.
Service was friendly, I was almost always greeted by name, and the waiting room/showroom gave you three choices--a playroom with the children, a place to watch TV, and quiet areas to read. There were always current newspapers to read and fresh refreshments, including coffee, tea, bagels, muffins, and coffee cake. You always get a coupon for a free car wash.
Service prices used to be very agressive, lower than places like Jiffy Lube, but as GM has started to have financial difficulties, they are raising prices. In fact, it was because Saturn was becoming more like just another GM car that I decided to buy another make.
I have had 3 Scions serviced at this dealership and have... - btelesz58
I have had 3 Scions serviced at this dealership and have always found them to be pleasant and professional. My service advisor, Thurman Roberts has always been more than happy to go the extra mile to make my experience a good one. Service is always done right the first time and I always get a call letting me know when my car is ready ( if I am not waiting for it ). Overall I would recommend this dealership for any Toyota or Scion service. I have been to a few different dealerships but will always go back to Caldwell Toyota.
The whole experience was very good. Entire staff I dealt... - enright
The whole experience was very good. Entire staff I dealt with were courteous, helpful & friendly. I would certainly recommend this service center to anyone. great job!