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Horrible customer service - JamesSanchez
I give this dealership 0 stars! After spending over 50,000$ on a 2017 Dodge 2500 my brakes were squeaking really bad, I made an appointment with the service department . After leaving it there all day i had to call if it was ready, I went to pick it up just to hear them tell me they didnt hear anything. As soon as I pulled it out it squeaked, I told the service manager and he said bring it back in the morning. I brought it back the next day , I left it there all day again, again I had to call if it was ready, I pull out and still squeaks. I asked if they replaced the brakes they said their policy is to shave the rotors. I brought it back the next day , to make a long story short, still squeaking. After 3 days of them saying they fixed this issue I was feeling very frustrated. To top it off my front end started shaking, it wasnt doing that before. I asked if they could just change the brakes and was told the pads were fine and they continued to shave rotors and spray silicone. I was told there was a defect in the tire and took it to the recomended tire store they told me to. I drove to 2 different stores that said they couldnt replace my faulty tire, Im driving hundreds of miles with a wobbley front end to all these tire stores. I took it to Pepboys who actually carried the tire, the manager there said I would have to buy a 379dollar tire and he diagnosed the truck with a death wobble which is very unsafe to be driving. I was fed up with the runaround and drove to the dealership to talk to a manager and was kept waiting for a long time before someone came out. I talked to the service manager and he was very rude and trying to fight with me. I finally talked to the manager of the dealership and he told them to change the tire, put new brakes, and give me a loaner which was nice but when I asked for some compensation, like oil changes , for everything I had gone through, I was told they were doing enough for me already. Enough?????? Really???? By doing something that should have been done the first couple times I took it in? Well they still have not fixed my issue and I would not recommend anyone buy anything from this dealership!!!!
Ha. Sorry franchise, sorry make. Sisbarro Mitsubshi... - jkirk208
Ha. Sorry franchise, sorry make. Sisbarro Mitsubshi went out of business and hasn't notified their customer base. The dealer that picked up their business was too busy to even look at the vehicle that was towed to them. I'm out 2K plus in rental fees. MITSUBSHI USA could not care less.
Sisbarro hasn't bothered to take down - clean up their internet presence after their dealership with their name closed, so here I am leaving compliments for them. Sisbarro has other dealerships in the area. You're the consumer - you make decisions on where to spend your money - you figure it out.