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Just wanted to give a positive shout out for the... - RonM
Just wanted to give a positive shout out for the excellent service I recently received from Sandia BMW. I was in Albuquerque last week for a wedding having driven there from my home in Denver. I had picked up a troubling noise from the trip, coming from the front undercarriage of my 7 series BMW. I was worried about making the trip back to Denver not knowing the source of the noise, so I called up the service department of Sandia BMW Friday morning and was able to get it in immediately for an inspection. It turned out being a loose nut at the left thrust arm ball joint. They torqued it up for me and that fixed the problem... but it very well could have come off on my way home which would have been disastrous. My service advisor, Ruben Garcia, treated me very professionally and courteously! They spent a good hour inspecting the vehicle and didn't charge me a dime! First class outfit!
Excellent Customer Service - joycbarela
On 05/05/2020 Linda Smith contacted us about a Chevrolet Silverado we had messaged her about. She took our information and went to work and got us the deal we wanted all in the same day.We did everything via phone and our truck was ready and waiting for us that afternoon. Signed off on the paperwork and we were good to go. Linda did an exceptional job and made it as easy as possible for us. Thank you Bravo and Linda Smith! We love our truck!
Does not care - Keith
We have to assume that the Santa Fe BMW Service Department does not care about their customers. The service representative did not return our repeated calls for help and we had to put out a call for help to his supervisor. Following the service, we tried to get some information but, once again, no return call. We wrote the dealership manager a personal note but he did not care enough to respond.