269 New Mexico CODA Service Centers

Gave me great service. Did an outstanding job on my car. - cukamalu

Gave me great service. Did an outstanding job on my car.

Unprofessional – Be warned I took our 2007 GMC Acadia in... - Damron

Unprofessional – Be warned I took our 2007 GMC Acadia in to have a daytime running lamp replaced. After I got home, my wife noticed the front grill was crooked next to the light they had worked on. I opened the hood to find that NONE OF THE SCREWS WERE PRESENT that had been removed to replace the light. I took the car back to the dealership. I told them the parts had been there when we took it in and that the front grill had not been crooked when I gave it to them. The tech, "Gary" (who had performed the work - Tech #5367) told me and the Service Manager the parts had been missing when he worked on it. That is B*!1 $#!+ because noone has been under the hood of our car accept "Gary." They tried to argue with me about how I had caused the crooked grill by "probably hitting something." I told them it was unprofessional to argue about it, but repeated that it had been fine when I gave it to them. They weren't even willing repeat the installation process to ensure there weren't any other missing parts or to examine the grill (which was fine when they got it) to straighten it. They said they would "make it right" by "giving" me some extra screws and rubber stoppers they had laying around the shop. The Service Manager and Tech worked together to reinstall these parts. Then, when they said they had fixed it, I opened the hood. One rubber stopper was still missing, two of the screws were in the wrong place, and one was still missing completely! I had to point this out to them, as though it is my job to know how to put the car back together! This is basic stuff. The reason we pay extra $ to a dealership is for the professionalism of them doing the job right and knowing that they will make it right if they make a mistake. These guys weren't professional, messed it up, tried to blame me for the missing parts, wouldn't even examine the problem thoroughly to try to fix it, and wouldn't have even put all the parts back in the second time if I hadn't been double checking their work. They didn't stand behind their work. Sunshine GMC of ABQ NM won't work on any of my vehicles again. Unprofessional - Dishonest - Didn't stand behind their work - blamed me for their mistakes

Traveling from Arizona to Oklahoma I had a minor - J. Chandler

Traveling from Arizona to Oklahoma I had a minor emergency with my GMC Sierra. It had to have been operator error, but a few miles out of Albuquerque I ran my windshield washer and noticed a light oil sheen on the lower left of the glass. I pulled into Moriarty to check to see what caused it . I discovered the oil cap was missing. I found Tillery Chevy/GMC just a few blocks away. They did not have the replacement cap and said it would be 4 days before a new one could arrive. They saw the panic on my face and offered to remove the oil cap from the same model truck on their lot. Great! They installed the cap from the other truck. I paid for one to be shipped in, and I was headed home very much appreciative of their accommodating my needs. From that experience I can say they are good people willing to help any way they can.

Wonderful Service Department - baileysachs

Extremely happy with the service department! After receiving horrible customer service from Garcia Uptown Volkswagen and Garcia Volkswagen of Santa Fe and months of unresolved issues, Crystal (service advisor) and Brian (service tech) at University Volkswagen were able to fix my noise issue and oil leak within a week. Both Crystal and Brian were understanding, thorough, and professional. They offered me a loaner vehicle and covered gas while my 2018 Tiguan was being repaired. I wish I had purchased my vehicle from them in the first place and not Garcia.

All in all experience was good. - Boss lady

Need to utilize the on line schedule. Avalaible times and dates don’t match. Had trouble scheduling days and times since the app didn’t update with their book.

I really wish they would take the time to figure out what - sfh

I really wish they would take the time to figure out what is exactly wrong with our vehicle-- we have spent tons of money with no fix to our problem

Extremely poor service and repairs - MAR1674

Very poor service! Moved here from out of state and always take my vehicle to the dealership for repairs and service. I needed a repair and some basic services and thinking I would be able to trust the dealership, WRONG! They kept my vehicle way to long for the things I needed done. One day turned into several. I am very familiar on how vehicles work and when was given an estimate it seemed higher than that repair would normally take. When I questioned why not only did they not have a good explanation but the service person was rude and seemed very bothered that I was questioning him. I have since found a reliable, honest, and friendly shop to take care of my vehicle. My suggestion is to go somewhere else. This is a used car lot and nothing more, the professionalism you would expect at many dealerships is seriously lacking here that's for sure!

Wife and I were passing through the 4 corners area this - steven.dopke

Wife and I were passing through the 4 corners area this past June going from Phoenix to Chicago. Power steering rack on our 2015 Explorer went out in Kayenta Az. I knew this was going to need factory Ford expertise and we heard several good things about Ziem Ford. Limped the Explorer from Kayenta to Farmington with no power steering. Justin May, was our service writer and was top notch. He was able to get us in the next day. Unfortunately they had to get a new steering rack from Denver and to no fault of Ziem Ford, it took 6 days to get the part. Justin was able to arrange a loaner car which eased the sting of being in beautiful Farmington Nm. for almost a week. ;) Extremely happy with the service we received from the entire service department and would recommend Ziem Ford to anyone!