Wonderful Service Department - baileysachs
Extremely happy with the service department! After receiving horrible customer service from Garcia Uptown Volkswagen and Garcia Volkswagen of Santa Fe and months of unresolved issues, Crystal (service advisor) and Brian (service tech) at University Volkswagen were able to fix my noise issue and oil leak within a week. Both Crystal and Brian were understanding, thorough, and professional. They offered me a loaner vehicle and covered gas while my 2018 Tiguan was being repaired. I wish I had purchased my vehicle from them in the first place and not Garcia.
Service Department - RFarouk
I took my 2004 GMC truck today to Garcia Auto Santa Fe Service department to run a diagnostic on it. I am visiting NM from Dallas, TX. I checked in online last and it was very easy and it didn’t took 15 minutes to set the whole thing up.
This morning when I arrived, I was by the service manager (Had a broken arm) and had a great attitude and made me feel that everything would be ok. His listening skills was excellent, and he was ready to get m taken care off.
Once my truck was checked in, i was lead to wait at the lounge areas which was clean, had comfortable chairs, I was able to connect to the internet’s and do some work.
Next I met this young man Dakota who start working on my truck. Dakota was exceptional, a young man that understood everything about my turck and what was going on with it. He showed me all the issues and he started fixing what needs to be fixed. Their was another mechanic that had years of wisdom and experience. His answers to my questions was very knowledgeable and full of experience. The two of them took care of my truck and I was on my way in less than two hours. Outstanding service, knowledge and skills.
My checkout was fast and smooth, the value I paid for the visit was worth every penny I spent, and the service I received was definitely one of the best I have received in a dealership service department.
As I travel the sorest fear is to break down away from home. Thank you God for the good people I met today, You guys were awesome.
Highly recommend them.
Professionals Hands Down - Satisfied Customer
I had a one year factory maintenance service appointment. Service department was clean, stylish, and everyone in the building (service techs and salespeople) were polite and courteous. My vehicle went in at scheduled appointment time and was out in less than an hour. The service manager took the time to go over the service provided. (and talk some college football out of season). As others have written, my vehicle was clean and shiny from the free wash. (Nice touch with the wash, VW Uptown!)