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Excellent Customer Service - joycbarela
On 05/05/2020 Linda Smith contacted us about a Chevrolet Silverado we had messaged her about. She took our information and went to work and got us the deal we wanted all in the same day.We did everything via phone and our truck was ready and waiting for us that afternoon. Signed off on the paperwork and we were good to go. Linda did an exceptional job and made it as easy as possible for us. Thank you Bravo and Linda Smith! We love our truck!
can't even change the oil right! - vw owner
Took my tdi there to get oil changed and I don't even think they changed the filter. I got the car home and noticed the next morning that when I checked my oil it was overfilled. I looked under the hood at filer housing and it still had dust on it. I made a appointment on a Friday no one was in the dealership or getting service done that should have been a red flag. Also they take your car out back there is not a service department where you can watch them do the work. While waiting I wasn't even offered a water and I walked around and checked prices on there cars which I do at other dealerships their prices were much higher. Most other dealerships will throw in a complimentary car wash and are grateful to have your buisness not this dealership.
DO NOT GET SERVICE DONE HERE!!! - wjl
Total ripoff. They could not care less if your car is actually fixed. Do not ever get service here. All staff I dealt with were rude and unhelpful. Prices were almost double than for the same service at Fiesta VW in ABW. This was a second repair of something they assured me "only ever had to be done once". Liars!
Wonderful Service Department - baileysachs
Extremely happy with the service department! After receiving horrible customer service from Garcia Uptown Volkswagen and Garcia Volkswagen of Santa Fe and months of unresolved issues, Crystal (service advisor) and Brian (service tech) at University Volkswagen were able to fix my noise issue and oil leak within a week. Both Crystal and Brian were understanding, thorough, and professional. They offered me a loaner vehicle and covered gas while my 2018 Tiguan was being repaired. I wish I had purchased my vehicle from them in the first place and not Garcia.