2,440 New York Ford/1000 Service Centers

I drove to Plattsburgh from Texas only to get 30 miles - Marshall

I drove to Plattsburgh from Texas only to get 30 miles from town and my truck break down. Made it to the dealership and Della went above and beyond to get me fixed and out of there! Can’t say enough good things about em!

Not thrilled with this particular experience. - Adelong101

Not thrilled with this particular experience. My wife brought our 2018 CRV in for some recall work and to have a noise checked that was coming from the front right tire of the vehicle. The recall work went fine, but the inspection of the noise led to the brakes. There was noted "uneven" wear on the front right brake. They noted that the pad used was an aftermarket pad, and then recommended a complete replacement of ALL pads and rotors, and even told my wife and me (on two separate occasions no less, once in person and once on the phone) that the vehicle wasn't necessarily safe to drive. The job was quoted at bit over $1000. We decided to seek out a second opinion and went with a long established mechanic in our town. He inspected all brakes - pads, rotors, calipers - and noted that nothing was wrong with anything, other than maybe needing a clean and lube job. He informed us that the brakes had a good year of life left in all of them. I've gotta say, that's some sketchy stuff on Della Honda's part. Aside from factory recall work, they will NOT be receiving any business from us going forward. Even then, we will likely seek out another dealership, first. 100% DO NOT recommend this service. Recommending an unnecessary $1000 job?! Seriously?! The Della Bellas need to do better

The vehicle repair service as well as those that work in - adkslogcabin

The vehicle repair service as well as those that work in the service center are subpar at best . Training on how to treat customers with honesty and kindness would help all those in the service center . Our family will no longer be purchasing or taking vehicles for repair . However we use D’ELLA GMC and have for years for our GMC’s the staff and service team and their work is outstanding !

If I could rate below a 1 star I would. - Susie

If I could rate below a 1 star I would. I had a very stressful experience going in to get my brakes fixed. Quoted thousands of dollars later, I asked for a trade in offer to avoid spending so much money on my van to get fixed. The sales associate was awful and not much help. I test drove a Hylander and when I came back, they fixed part of the brakes and charged me a $1000.00 after I told them I did not want it fixed because I was looking for a trade in. Their lack of communication and decency cost me heartache and frustration. I ended up at the Lia dealership across the street and they were incredible. I traded my van in with them and I will never, ever step foot into the awful Toyota dealership ever again.

I'm leasing a 2013 BMW 6 series from them. Serge was... - atomhealth

I'm leasing a 2013 BMW 6 series from them. Serge was really helpful and informative, plus the discount that I got from them was unique for this area. I will definitely recommend Diamante Leasing to everybody looking to be a Satisfied customer. Sincerely, Anthony