Routine maintenance - Bobbynovs
Awesome staff very knowledgeable i bought my last three vehicles from them, I would recommend anyone to purchase or have a vehicle serviced with them.
Great attention and service - Fuzzy Wuzzy
Everyone here is super. From the receptionist to the mechanic, they all have customer service as their number one priority. They helped coordinate getting us back on the road after we had an accident. We are forever grateful for their help. They are more than just an auto shop. Ed, the owner, has really put together an awesome team.
Very helpful and knowlegable very courteous already bought t - Jeep123
Have always been treated very well. The guys are very courteous and very knowledgeable. Have bought two SUVs so far and will again. I recommend them to all my friends.
Beware of managers and service advisor - Ajp
We had a horrid experience from management to service person Jason
They were nasty unprofessional and did not tell the truth
They treat customers like dirt with disrespect as well as have a pompous attitude
Even when you prove them wrong they spin the story
All customers want is too get a true accurate evaluation of their expensive auto and correct repair and service and move on !
It seems these people take every opportunity to ridicule owners !
Sounds also like since they can not have the pleasure and opportunity of owning a BMW THEY MAKE EVERY EFFORT TO DEMORALIZE YOU
WE SAY TO ALL BMW OWNERS ( for decades) especially disregard all the disrespect by the trio there (they know who they are ) and seek other avenues for service and write to BMW USA
Unethical Business practices. - Carguy13
I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
Frank & Sons is a wonder place of business. I would... - Goldlj
Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.
My vehicle showed a warning of "A/C off due to... - Martin Soloway
My vehicle showed a warning of "A/C off due to temperature of engine"
I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM
was unable to correct the problem.
I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem.
After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced.
I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me.
I therefore think a "Good" rating is proper under the circumstances described.