2,440 New York SRT Service Centers

I have bought countless cars at Frenchie's and had... - chopper1726

I have bought countless cars at Frenchie's and had nothing but a wonderful experience whether it be buying or servicing. The staff there is friendly and knowledgable. I've had work done to my vehicle in every department and never had a bad experience. Thank you very much Frenchie's and keep up the good work.

Don the Service Mgr is A1, extremely courteous and went... - RayB

Don the Service Mgr is A1, extremely courteous and went above and beyond. Highly endorsed and recommended.

the buying experience was great but the communication - babe2395

the buying experience was great but the communication with the service department needs work its understandable that their busy but when your vehicle needs attention i feel im neglacting my vehicle and should go somewhere else i dont want to but heather Mcglory was awsome

Kyle Lacey Is my go to person any time I need something - HELENBEMENT

Kyle Lacey Is my go to person any time I need something done I call Kyle and he has taken care of me 350% It could be an oil change, tires are low anything to do with my jeep and is he ALWAYS WILLING TO HELP ME AWESOME AWESOME Jeff Mckee AWESOME Guy to work with he is always there to make sure I'm taking care of getting me new vehicles . plus taken care of them if there is a problem. Jeff even said if the radio went I could call him and he would sing really loud to me . LOL These two guys are the best can't say enough about them . Thank you so much for looking out for me.

Bill Roe went above and beyond to help me with my CRV. - EricBenjamin

Bill Roe went above and beyond to help me with my CRV. I came in without an appt. My alarm was going off and even though it was a unscheduled drop off, Bill was able to get my CRV in and diagnosed within 2 days and the part "body control module" arrived the next day. Bill is a testament to excellent customer service.

The service staff are excellent - Precious

The sales staff are excellent. The service needs a little a work. They don't tell you things that are wrong and then you drive away with an issue and the manager says they didn't tell you your hub and bearing were bad. They replace parts that don't even need replacing.

The service guys were fabulous!! Especially Lauren!!... - ruvino2000

The service guys were fabulous!! Especially Lauren!! Quick and courteous and I was back on the road!! I will be going back for service to my vehicle.

Jonathan puccia is an employee of fx Capara Alexandria... - sbellmore

Jonathan puccia is an employee of fx Capara Alexandria bay and he met with Abigail duffy on 11/07/2021 around 1pm to sell her a pair of rims with snow tires that he promised that would fit her 2020 Honda civic sport that she bought there from fx Capara. He insisted they will fit and will work for her car as he works there at fx caprara as quality control he said. Well abigail takes it to a shop to have them installed and it turns out the rims that Jonathan had sold her were in fact not for her car. They were 5x120 instead of 5x114.5. Upon contacting John and showing him his messages where he told us that they were 5x114. 5 and he promised they fit he refused to refund her purchase and told her to pound sand and then blocked the number from being able to reach him again. I have transcripts and pictures of all the conversations I just want you to be aware of someone using the name of Fx Capara to ensure that they are telling the truth and act like they know what they are talking about. When in fact he doesn't know what he is talking about and supposedly in charge of quality control there at fx caprara Alex Bay. He scammed her and refuses to refund his dishonest transaction Buyers beware that this goes to show the character of the people employed at fx caprara Alexandria bay. Beware of scams

I took my car there because it wouldn’t start and my dash - lorimaegoodale

I took my car there because it wouldn’t start and my dash lights would flash, I told them when it did it the battery would click like it was dead, they said it was the backup camera that they’d have to order and I’d get a call in 1-2 weeks when the part came in. 3 weeks passed with no phone call so my husband called and the guy was like oh yup we have it. I drive out there to arrive and find out they had moved locations and not said anything. I get to the new location and bring up again, can we just make sure it’s not the battery. I was assured they would. They replaced the backup camera. This morning we go for an oil change and it does it again so the garage we’re at ACTUALLY tests the battery and the voltage is coming back as about half as much as it should. My husband just called fx to tell them about it and his response was “well I’ll have to call Kia to see if this will be covered under warranty” total xx as we brought the car in before the warranty was up. They DID NOT LISTEN TO ME, THEY LIED TO ME, wasted my time on something they knew wasn’t the issue, I believe because they’d get more money from Kia if it was the backup camera rather than the battery. Bottom line is they’re sketchy 10/10 would NOT RECOMMEND Update: guy never called back after saying he would do my husband called him and basically was like yeah we fixed the wrong but it’s your problem now