2,435 New York SRT Service Centers

On Thursday, 4/15, I had an appt at Kia for 4 new... - Mary Anne

On Thursday, 4/15, I had an appt at Kia for 4 new tires. Melissa Miller, Service Advisor, took care of me. Melissa was awesome. She was friendly, professional, and kept me in the loop re the status of my vehicle while I was waiting in the customer sitting area. The service department was very busy when I was there and Melissa kept a cool, professional and great attitude while handling her busy day. While waiting, Melissa informed me that I needed a back up bulb which was taken care of. She also went over the Multi-Point Inspection of my car and advised that other than the bulb, everything looked good. She discussed that my brakes were good although I did mentioned that I use to be a heavy breaker. So Melissa filled me in about how to properly brake upon approaching a stop sign or red light. I have to admit that Melissa is one of the most knowledgeable Service Advisors that I have come in contact with during the many years that I have been coming to Kia for service of my car. She displays such a caring and professional attitude, qualities that I do not see in many service advisors. I also witnessed how she treated 3 other customers who were also waiting in the customer sitting area. One gentleman mentioned to me how considerate Melissa was to him. I look forward to seeing her upon my next service date which will probably be for my Kia's oil change. Thank you Kia for employing such a competent and valuable employee, Melissa Miller. 👍 Mary Anne Nawrocki Kia Sportage Owner

I had tires switched from winter to summer. - goebelkl

I had tires switched from winter to summer. I went back in the next day because the alignment was off. They did an alignment and an oil change. A couple days later I went back in because the car was pulling hard to the right and shaking at 30mph. The employee who drove my car to see what was happening said that I wasn't crazy and that it was shaking and pulling a little. He wrote a letter for the service department on Monday (this was Saturday) Obviously, I was not treated with respect. Then I tried to contact the office a few times without a response on Monday. Went in on Tuesday morning and they told me that in my notes from changing the tires in December that my summer tires were passable but not really usable. I checked my paperwork at home and it didn't state any of this. I truly felt I was lied to. I brought it in another day and they swtiched my front two tires. This entire situation was awful and I will no longer be dealing with them in the future. During the drive with the employee (I believe was the sales manager) I sat in the back with my two young children, with my husband in the front seat. Telling me that I wasn't crazy was quite rude and unnecessary. When I switched my tires in December, I asked if they would be fine for another season and the answer was yes.After checking my paperwork, there was nothing that stated I really couldn't use my tires. Being lied to is unacceptable.