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My issue was resolved by Ellen Karp. I reached out to her... - Disgusted
My issue was resolved by Ellen Karp. I reached out to her and she returned my call and WE reached a resolution. I would definitely recommend this dealership because of how expeditiously she responded to my concerns.
Top Reviewed Service Specialists At This Dealership
Jill in service is special and she treats you special.... - Richard S.
Jill in service is special and she treats you special. She is a great person and genuinely cares about her clients. No scare tactics and very honest.
My car was due for its oil change. Of course, I took it... - Conniemitchell3
My car was due for its oil change. Of course, I took it to Arlington Auto & Tire so I can get it done correctly. I Appreciate how Carlos check the fluids and fill them up, he also added air in my tires, etc. Carlos was very professional and nice. He made sure that I was completely satisfied. Which I was.
Thanks, Carlos my car feels great now, it feels like it had a tune-up for sure!
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
WARNING!!! Run Away - check out REAL ratings on Yelp,... - marty5000
WARNING!!! Run Away - check out REAL ratings on Yelp, BBB, and Atty General file of complaints. These guys are crooks, same story over and over!!! Paul Roberts puts a bogus Inspection Sticker on his cars and thinks he can convince me 2 other certified mechanics are lying??? $13,600 Audi cost me $5,600 out of pocket to get legal Inspection Sticker - piece of crap didn't even make it home from lot!!! BEWARE LADIES, Very rude and obnoxious to deal with - has obvious issues :) Complained to my husband I was in a drunken stupor? LOL What a pig.
I have purchased a 2010 f150 just over a week ago and I'm... - Robluczak1987
I have purchased a 2010 f150 just over a week ago and I'm very disappointed with it! I mentioned when I test drove it it looked like the rear differential was leaking and the gas door did not close they wanted me to bring it back 2 days later after I purchased it to check the leak and fix th ed gas door. so within the 2 days of having it I noticed a clunking noise in the front end so I m eff mentioned that when I brought it in ! They told me the gas door was out of their budget and all seals were sealed properly on the differential and didn't find and thing in the front end 😤, so I wen th home and took gas door out and fixed it in 5 minutes , they couldn't have done that huh . Then realized the tailpipe hanger is gone broken off completely ,so I bought a universal on and hung it up while I was doing that I noticed the rear differential is soaked leaking for sure so I went to the dealer again and have a appointment to bring it in Friday we will see how that works out , and also the noise I was hearing in my front end is just getting louder and louder very dissatisfied very nice ppl though!
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
I have a 6 year old golf and this will be the last... - nonvwservicepatron
I have a 6 year old golf and this will be the last volkswagen I will ever purchase due to the sole fact that the service is absolutely the worst. I have been to a total of four different volkswagen dealerships for service and the only one that I a good experience with closed down due to cutbacks. Bayside VW, by far, wins the award for worst service.
A check engine light (which I KNEW WAS BECAUSE OF ERROR CODES 16804 & P0420 - catalytic converter problems) resulted in over $3,000 worth of up-sell by the "VW Specialist", completely outside what I initially brought my car in for.
The list is as follows:
Rear Spring broken $445.00
Strut top and bearings $285.00
Sway bar bushings $130.00
Mid Muffler $375.00
Lower engine Shield missing $85.00
Coolent Flush $129.95
Brake Flush $129.95
Power Steering flush $129.95
06 Body throttle body service $215.95
timing belt $975.00
Major Service $475.95
I dont know what a 'major service' is but I do know that I've been going to a trusted mechanic and went to my mechanic 24 hours before taking it to the dealership because I wanted to verify the results of the dealership. Don't you think my mechanic would have told me that my rear spring was broken? Also, those that are not car savvy, any of those flushes listed above are basically NOT REQUIRED EVEN IF YOUR CAR IS 10 YEARS OLD.
Needless to say, I withheld giving me the results of the check engine light by telling me "they're still working on it but I will need to know as soon as possible if you'd like the other work done so that we could finish everything". Once I declined the $3000 job, he said nothing was wrong with my car and they performed a "CAT WASH".
WARNING: THOSE OF YOU THAT KNOW YOU HAVE A CATALYTIC CONVERTER PROBLEM, THEY WILL MAKE YOU BRING YOUR CAR IN FOR TWO VISITS. FIRST WILL HAVE TO BE PAID. BE SURE NOT TO PAY FOR THE SECOND ONE EITHER BECAUSE THE DIAGNOSTIC IS COVERED UNDER WARRANTY.
I made the mistake of paying for the first visit, only to have my check engine light turn back on again less than 15 miles later. During my 2nd visit, I was not assigned to Warren but to Joe. As Joe seemed to want me out of there as quickly as possible, I heard Warren 'recommending' to a customer with a 2 year old VW that he needed a brake flush. FLUSH!?
My lesson learned is that I will NEVER set foot in a VW dealership ever again. I will sell my car before setting foot in a VW dealership ever again. VW dealerships provide UNETHICAL, UNPROFESSIONAL, INEXPERIENCED 'SERVICE'. It's unfortunate that they are the ones that they say we should trust to provide us with their expertise knowledge about volkswagens.
Frank & Sons is a wonder place of business. I would... - Goldlj
Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.
My vehicle showed a warning of "A/C off due to... - Martin Soloway
My vehicle showed a warning of "A/C off due to temperature of engine"
I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM
was unable to correct the problem.
I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem.
After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced.
I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me.
I therefore think a "Good" rating is proper under the circumstances described.
Unethical Business practices. - Carguy13
I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service