1,456 New York Used Car Service Centers

Aweful! Don't Buy Their Dealership Warranty!! - You Know Who I Am

DON"T buy into a dealership warranty at M&M. I took my car that was bought there new several times to be fixed and they were unable to resolve the issues. They were also unable to provide me a loaner car while they worked on my car even though a loaner car was part of the dealership warranty. They charged me multiple deductibles for the same issues that they were unable to fix during the prior visits. If you are the person that likes over priced cars that don't work properly and useless warranties than this is your car dealership.

I dealt with John R at Whalen Chevrolet and he was... - Shane L

I dealt with John R at Whalen Chevrolet and he was professional and answered every question I had. I would and will do business with them again!

I filled out the survey that mazda sends when you bring... - Slim5

I filled out the survey that mazda sends when you bring your car in for service and I wanted to share my experience with all of you. THINK TWICE ABOUT GOING TO THIS DEALERSHIP TO GET ANYTHING DONE ON YOUR CAR.....! My parents brought the car in bc the engine light was on and would not go off. They ran a diagnostic test, which Mazda charges their customers for ($130.00!), which is ridiculous. They replaced and O2 sensor and an evap purge valve. When my parents picked up the car, not only did they NOT fix the problem, but they caused more problems. The car now bucks AND hesitates to accelerate. Car was brought back in. My parents were given a courtesy car which had a registration that expired the very NEXT day. Who wants the added stress of being pulled over and getting a ticket for this? Aren't the cars inspected BEFORE you give a courtesy car to a customer to ensure safety and a hassle-free experience?? At this point, NOW, they said it is the catalytic converter...... $771.56 later!! If the catalytic converter is tested through computer codes, how did service not catch this before they charged my parents almost $800 and causing more problems that they didn't fix??????? I had an issue with this Mazda dealership 5yrs ago and it is safe to say they have not changed in CUSTOMER SERVICE at all. They did not even suggest or offer to fix the problem that THEY caused. In my previous description of service and how they told my parents, after "fixing" the problem (which was not fixed at all and even caused more problems) that it is the catalytic converter....this would now cost and ADDITIONAL $1,217.00. I have done some research on this recent experience at mazda and have found through 3 other opinions, not just a 2nd opinion, that not only were my parents robbed bc of a $771 "fix", but a catalytic converter for my 2005 Mazda 3s is around $82.00. With those 3 opinions came the same exact sentence, STAY AWAY FROM THAT DEALERSHIP. Now, if you can tell your customers that this replacement would cost them $1,217.00 with a straight face, then this dealership is the epitome of what it means to be screwed by a dealership. Your main concern 5yrs ago (my 1st BAD experience- in which I spent an entire day during a holiday weekend no less, waiting for my car. The parts were put on WRONG bc the service supervisor was not there to supervise, do his job.) and what you should have strived to become is a dealership that shows the slightest bit of interest in their customers and their safety. The ONLY reason I ever went back there is bc of 1 particular service manager (john, whom you did yourselves a complete disservice by letting him go) and bc I had already made this appointment. Not only was my car tested, but it was driven for an ADDITIONAL 380 miles to try to 'fix' the original problem, which it did not. Also, my car was NOT replenished with SOME gas and left filthy with an empty iced-tea can. I own a mazda, my brother owns a mazda and my parents were looking into getting a mazda. Knowing how Mazda RIPS OFF their customers and how terrible their customer service is, we will never purchase another mazda and are looking to get rid of the cars we currently own in order to avoid dealing with Mazda. The outstanding issue is 1) My car is STILL NOT FIXED! 2) My parents were charged $771.54 and given MORE PROBLEMS. What should happen is a check should be sent to my parents for this Customer DISSERVICE and for the hassle of having them drive back & forth from upstate to deal with this dealership. This would be the RIGHT thing to do, which I'm not sure Mazda knows how to do. I took my car somewhere else and what a surprise, it's NOT the catalytic converter like Mazda said it was.... the $1217.00 charge they said it would be. It's actually a different sensor, which is nowhere near $1217.00! Now to the mechanics surprise, he could NOT understand WHY mazda did not know this considering it is their own car and 'said' they tested the entire car, not to mention he was DISGUSTED at what Mazda initially charged for a sensor and valve to be replaced. There is actually NOTHING WRONG with the cat!! Thank you Mazda for proving the INCOMPETENCE in CUSTOMER DISSERVICE.

Would I recommend this dealership? As a woman who knows... - DeePetro

Would I recommend this dealership? As a woman who knows nothing about cars, I cant rate their cars, but let me rate their customer service for you. It leaves much to be desired, at the least. My mother, about to retire in two weeks, uses her car to drive from Staten Island to Long Island City each day. You can imagine how difficult it's been for to take public transportation. For the entire ten days as of today, so far, they have promised a call back to my mom, my husband, myself and my brother. Because every couple of days, one of us has been on the phone because every couple of days, they promise to call us "tomorrow". Yesterday, Rocco told us that the GMPP adjuster was there as we speak (how convient he was there right when I called), and told me that he'd call me back and let me know what was happening as soon as the adjuster left. He did not. This morning I called, the phone kept ringing. So, I called the manufacturer's headquarters. When they called, they spoke with Burt, who was the orignal person who kept promising to call tomorrow - Burt told them he had spoken to my brother and told him what was going on - that was Monday and he promised my brother a call tomorrow to let my mom know what was happening. Today is Thursday - no calls. The manufacterer is now involved to see the repair through and I have also filed a formal complaint with the Better Business Bureau. I would never recommend you bring any repair work to this dealer, if you are under warranty. Because, if their not rolling in the cash that day, they don't care. TRUST THE MANFREDI WAY???? I don't think so. As a matter of fact, I would love to call Mr. Manfredi himself and ask him what he thinks of his the customer service job his people over at Manfredi Chevrolet are doing - particularly Burt and Rocco. My next move is going to be seven on your side and shame shame shame on fox five. I hope this matter will be resolved as my mom needs her car - It is a necessity when you live on Staten Island and this whole issue and the way MANFREDI has handled themselves is unacceptable if you want to be a self proclaimed expert in customer service. Shame on you Manfredi... Shame on you! I might just right a daily review until this issue resolved to let everyone know how many days it took you to do the right thing.