Avoid this particular West Herr outlet - SingleMom
I made the grave mistake of visiting this particular West Herr location simply because the car I wanted to test drive was on their lot. In hindsight, I should have gone to the West Herr dealerships in my hometown that HAVE favorable reviews. When I arrived and asked to see the cute little beetle advertised, a man walked up somewhat perturbed as he was clearly eating something and stated that the salesman was out on a test drive so he’d show me the car. I was thrilled as it physically looked just like the photo, but not even one minute into the test drive I could feel something was seriously wrong with the cars automatic transmission as it began shaking like when you shift into the wrong gear on a manual transmission. As the engine light turned on, I knew the test was over so I turned around and went back. When I reported the experience while handing back the keys, that same man acted like he could care less. Since I had no interest in any other car, I said thanks and was ready to leave. He quickly said he wanted to introduce me to someone who could help me, and I truly thought the original salesman for the Beetle wanted to ask me about what the car was doing while driving it, so I turned around and sat down at a desk. The gentleman he introduced me to was named Cleveland and he was very kind so I took the time to talk to him. He explained that I was his first client and that he had just transferred from another West Herr lot. I did not have much time to waste as I needed to quickly replace a vehicle that had just been totaled in an accident and needed to return my rental. He was clearly lost in his new surroundings and attempted to assure me that he could find help in finding me a suitable replacement. I shared that my credit report is still showing the loan on the totaled car as open since my insurance had not yet paid the lender. After I reluctantly allowed him to go talk to the finance people about the type of vehicle my credit would allow an hour passed. The finance guy (unfortunately forgot his name) came out and explained to me in a condescending tone that I shouldn’t even consider an SUV with my credit. Bottom line, I ended up buying a beautiful SUV with leather/heated seats and NO money down at BASIL TOYOTA days later. Read my 5 star rating I posted on them. Side note *this review is not about Cleveland, he was very kind.
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