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Rob Carlson did his great job as always. Keeps me up to date - rwood73
Have been dealing with Rallye for almost ten years and the team of Rob Carlson and Tom Walton and the whole service team have always satisfied. Would recommend Rallye to anyone.
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Carelessness - Dom
I picked up my Smart car after scheduled service.
Paid the bill (over $500.00) and left the dealership.
While on the West Side highway I heard unusual noise from the rear of the car. I exited on 79th street and pulled to the curb. I looked in the cargo area behind the seats and saw that the rear speaker was not attached and that the tension divider was not in place.
I immediately returned to the service department and was directed to a designated spot.
A technician came and attached the speaker. Then we noticed that there were 5 lugnuts. The carpet was raised and it revealed that the metal plate over the engine housing was not secured in place. The technician affixed the lugnuts and attached the tension divider.
No apology, no nothing.
When I was asked to rate my experience by the service advisor I related what I said here. I said I was very dissatisfied and suggested that I should not have to pay for the service.
I have had no response from the service advisor. I asked for the name of the service supervisor but no reply.
In New York