1,451 North Carolina Cadillac/1000 Service Centers

I own a Chysler crossfire that was serviced for a key - Lad2291

I own a Chysler crossfire that was serviced for a key ignition switch. My car was towed to the location. The ignition wouldn’t turn nor start. The vehicle window was down and rain poured in for weeks at a time. I decided to check on my crossfire window was never closed. I mentioned the window was down when the appointment was made. The service manager was not aware the car was on the lot in the back. When I shared my concerns, he said he would shampoo correct it. Cleaning the seats and floor from the mildew that now in my car. At the time, I’ve taken pictures of my car, that has always been garaged. I waited patiently for the part to arrive. I received a call car was ready. When I got there and paid over 1k for repairs, my car had a flat tire, it had to be jumped and now there was a check engine light on. Prior to getting in my car I ask if the car had been done with the points check. I was told it was, how was that possible with a check engine light on. In any case, again they reassured me after speaking with Service Manager Dave Hamilton he again agreed they would fix the problem. He mentioned be new on the job, and I mentioned their customer service was terrible. Afterwards, I drove off with my vehicle, just to find out it would not change into 2nd gear. I immediately took my car back to them and left for repairs to get it right. The car has been with them since April 2022. I’m now having my car towed away because they can’t fixed the problem. They don’t have the equipment to fix it nor can they set the code. Remember my car was full of water in the floor when I check on it. Dave did mention the Wire hardness had rusted and the were hoping it would dry and they could repair the transmission control module. I’ve now taking my car away to find out that the water that set in my car for However long could possibly caused the damage. Yes, I spoke briefly with General Manager, he apologized and said he would look into it and get back with me. NO WORDS FROM HIM. I’ve lived all over the US, I owe 5 vehicles and never ever have I experienced such terrible incompetent car service.

I was very pleased and happy with my purchase from East - maryelder824

I was very pleased and happy with my purchase from East Nissan. I will definitely spread the word to my family and friends about my purchase and experience. Keep up the good work.

Fixed up my inside door handles quick and replaced a... - matt.miller3

Fixed up my inside door handles quick and replaced a brake light that I could not get too. Also a friend of mine had a car wreak and now it looks like new. Great Job Guys. Matt Miller

I have never been treated so well as Justin did. Towed my... - jimkellett

I have never been treated so well as Justin did. Towed my truck twice in last 10 days. Prompt, courteous, helpful are words that describe Justin’s actions. Even sent mechanic to place I was shut down to see if he could fix the problem. You have my business forever

Waited 2 1/2 hours for an oil change and rotate tires and - Rick

Waited 2 1/2 hours for an oil change and rotate tires and I had an appointment. Then got ripped off and overcharged for these services. The worst service I've ever had. I won't be going there again.

I do appreciate the company reaching out kindly to - CaddyLife

I do appreciate the company reaching out kindly to resolve a slight issue very prompt. Excellent customer service