1,451 North Carolina Cadillac/1000 Service Centers

Jessica Linville is such a good employee. - Shirley

Jessica Linville is such a good employee. She makes me feel like I am the only customer she has when I go in for service(which of course I am not). Went in yesterday for service and she handled it within a timely manner. Very, very satisfied

I never thought I would type this. - Mr. Williams

I never thought I would type this... as a lifelong Ford supporter, I almost always had great service with Green Ford. Almost. I made an appointment with them to have them look at potential issue with starting on the Ford Escape. I showed up early and spoke with James. First of all, he "didn't believe" my words that I have been dealing with starting issues until I had to show the proof. (this was actually embarrassing if I had to actually show proof). His response: Oh... Then, I asked about how long will it take because it does not make any sense to make an appointment and then wait too long (it would be nice if he told me straight that they're full or something like that and then I can reschedule). He gave me the uncertain answers (even after I told him 2 hours is the limit since it doesn't take long to diagnosis it) and then said I would have to pay $240 diag. fee even if they do not find anything wrong... (Obviously there was since I showed the proof to him IN PERSON). I told him he would be responsible if anything happens to the Escape and drove off. I get that Green Ford is the only major repair shop in Greensboro and they're already crowded with vehicles needing repairs... however, I did see some bays empty as I had the best view of them. I don't have time for "beating around the bush" or "estimates" after I made an appointment with them. That never happened before. What happened to their fast service? Seems it have gone downhill. Disappointed. How sad, really. Do better, Green Ford.

Kevin doesn’t return calls and seems unbothered with my - LydRN

Kevin doesn’t return calls and seems unbothered with my car issues. I miss Tim! Not trustworthy and no customer service. Kept car for almost 2 months and didn’t care it still made loud noises.

Great dealership to purchase a vehicle & have your - Jck1bc06

Great dealership to purchase a vehicle & have your vehicle serviced. The service department is the best in handling your needs!

Bryan Mosely great Service Advisor anticipated our needs - sherman.r.thomas

Bryan Mosely great Service Advisor anticipated our needs with our vehicles and very prompt with communication about status of repairs and issues.

The service department is the poorest I have ever had. - JH

The service department is the poorest I have ever had. Now, I know the service rating is 2.2. I took my Nissan truck to Greenville Nissan to get fixed. They didn’t have a clue what was wrong with it. My truck is an older frontier. I am pretty knowledgeable about cars and I am listed to the service person , he is just reading off the paper. They didn’t even look at the truck and charge me $186 dollars. They had a nerve to tell me that we have to start by adjusting the valves . This will cost $1800. Then we will start with the other problems. We heard a ticking noise. They did but it was not the valves. I asked them what about PO172 code. This is lean rich code. What did you do to diagnostics that. Didn’t say a word about the code. Just said, it a lean code. I knew that before I took it there. I asked them what will it cost to get it fixed. The deer light came on. They didn’t have a clue. This place is the worse I have encountered. They are just a money racket. If you have a Nissan to be fixed, you better take it somewhere else. Your Nissan run out of your service contract, you need to stay away, just look at their ratings. 2.2 Again, if you want to donate money to the service department, just give them money. You want get your car fixed.

They don’t fix things right the first time and have you - Alexus W

They don’t fix things right the first time and have you come back numerous times for the same thing. Lack of responsibility for the mistakes they made. If there’s a problem outside of wear and tear, they created it. Repairs are done poorly. Recommends expensive repairs and does the absolute worst with fixing what they say is wrong. When they touch stuff, they have the tendency to break things. They don’t put stuff back right, they leave off bolts and gaskets. They don’t do proper oil changes, lie about rotating tires but yet have you pay for it. They don’t always change the filter when doing the oil change. At times, they don’t even properly fill oil nor top off other fluids like they claim. Apparently, they don’t know how to screw in a oil filter properly. They don’t stand behind their work and they don’t care about your vehicle (especially if it’s older) I found me “professional” mechanic that was able to fix all the stupid mistakes GT service dept made. My truck is doing so much better now that it’s out of Greenville Toyota’s ridiculous care! To Greenville Toyota, find something else to destroy besides someone’s vehicle.

Their service department is top notch They are very - Alan_condo

Their service department is top notch They are very prompt and efficient Very trust worthy as well

EDITED: I was in Saturday to have an oil change with your - Greg Kelly

EDITED: I was in Saturday to have an oil change with your service department. I had a coupon for 2 full synthetic changes for $120 I believe, and at first the acting service manager said it wouldn't apply because it takes semi synthetic oil. I brought up that my car takes fully synthetic oil, or that is what I preferred. She couldn't get the coupon to work. I looked up the oil part number from the invoice on the mopar site, and it said it was not compatible with my vehicle as it is not fully synthetic. I called and spoke to the acting service manager, as well as the parts manager. They were both very courteous. They said it was fully synthetic that was put in, but nothing that is in the documentation reflects this, or being told my car doesn't take fully synthetic initially when I know that it does. I just don't want this to cause any potential issues, and I wanted fully synthetic oil. I have kept the part number and screenshot from the mopar site, as well as the invoice with the same part number from the service department for my records that both say it's not compatible with my vehicle. Any response would be greatly appreciated, before this becomes a potential major issue. Emailed these to the service manager and haven't heard back yet. Tried to contact Mike, but was told he just left. Oil all over the hood as well. EDIT: the phone call did little to rectify the situation. Sent a pic of a box with the oil that was supposed to be used, and another of a backside of SOME box with the right part but couldn't explain the wrong part number on the invoice, at all. Andy seems to be a great service manager though. If you're ever in this situation of the right oil being in your car, there is a company called Blackstone Labs that will test it. I'm doing it now, and if it is not fully synthetic which I asked for. Man o man, This will turn into something. Couldn't use the coupon either, and no additional offers, or promotions we given after this unprofessional mishap. Might contact the FTC, and NCDOT which deals with these situations, as well as dealer fraud. Also, I was treated very passive aggressively when I went there to purchase a new vehicle, which I bought elsewhere. There are way more competitive dealerships, who treated you like they want your business. Basically none negotiable, but with the bloated inventory of 23 models, and the hornets which are rebranding Alfa Romeo no one wants, as well as the ev's prices are dropping everywhere. Many dealers did this to themselves. Stellantis is killing Dodge