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I wouldn't trust this service department to work on a toy... - mike
I wouldn't trust this service department to work on a toy car my first bad experience was a check engine light on my impreza with 1500 miles on it and I said it was probably a gas cap issue of my own fault instead they said it was my egr cracked and refused to shut the light off till i had a new one installed I rented an obd scanner pulled a gas cap code shut the light off and never came on again. Next they did an oil change at 6,000 miles same car did not tighten the oil filter and I had oil all over the the engine bay they did reimburse for the new oil change and engine bay wash I got at a different service center still not cool! They then called me saying my car had a recall at 12,000 and scheduled an appointment for it. I took time off drive the hour to town to find out the recall was not for my car at all and if it was they said they didn't have the parts in to fix it anyway...The service manager did email once to reach out about these concerns but when I called back and left a message I did not hear from them again so probably not to concerned with customer service! I now drive passed them to Muscatell Subaru in Moorhead with 0 troubles and almost 30,000 miles on my cross trek I traded my impreza for and they have been the only place I have brought it...Sales team might be good I have no experience with on the car sales side of Grand Forks Subaru but never again will I use the service center
We were very pleased with our buying experience with... - jimbhins
We were very pleased with our buying experience with Charlie Bell. Had good knowledge of our vehicle and explained them to us. Although he was very busy that he worked it out. So far (particularly my wife) is very happy with the vehicle.