1,905 Ohio SRT Service Centers

I had recently purchased a 2015 WRX from another dealer... - Banjo2115

I had recently purchased a 2015 WRX from another dealer in Cuyahoga Falls. A month exactly after owner the car, the check engine light came on and was reading codes for the Transmission. After fighting tooth and nail to get to take my car down to that dealership(I live in Mentor, so it's a 50+ miles one way for me) and getting the run around, they finally did the smart thing and called Cascade and let them take over. Come to find out, not only did I need one of the O2 sensors replaced in the car, it also needed an entirely new transmission!! (I fully believe these codes were on before I purchased the car, as they ended up being in the "history" aka a "stored" code, and after some driving they conveniently popped on for me) Cascade squeezed my car in, and worked on is as quickly as they could, providing me detailed information each step of the way. Luckily, Subaru had done an extended 100,000/10 year warranty for the 2015 CVT transmission for the WRX. And I just made the cut at 95k miles. My car now has a new transmission and O2 sensor thanks to Cascade and their hard work! Both Todd and Ron in the service department were excellent, always answering my call or returning it as soon as they could. I appreciate greatly all the hard work they did to get my pride and joy back on the road. I don't trust many when it comes to doing work on my vehicles, but I would definitely recommend and be a return customer to Cascade Subaru! It is worth the drive!

Mr Brandon was wonderful to work with,Great customer... - David M

Mr Brandon was wonderful to work with,Great customer service.good price,and they delivered the car to my home which is 500 miles away thanks

On my 4th lease, very happy with Dealership, Salesmen are - hcivic123

On my 4th lease, very happy with Dealership, Salesmen are very knowledgeable with vehicles and customer needs. Very friendly staff and excellent service department

We've purchased six vehicles via Classic. Great customer... - Furber56

We've purchased six vehicles via Classic. Great customer service, knowledgable service staff who aim to please. A great experience, this is why we travel all the way from Erie, Pa. Bob, Tim and Pete are great to work with...

Want to thank Greg Gibson, he is very professional and is - jrc8460

Want to thank Greg Gibson, he is very professional and is always able to help me with any service problem. He is the best service representative to work with. Thank you again Greg for your help. 5/13/22

Outstanding Service, Above and Beyond Expectations - Dave

We have purchased 4 cars from this dealer over the years but it was their service today that was exceptional. Our 2015 CR V would not start and AAA had been out earlier in the week and said the battery was fine, though after charging it it started. AAA was wrong. I called the dealer when it wouldn't start again and Kevin in service told me he could have one of his guys out to my house, at no charge, in 45 minutes. On a Saturday morning with no arrangements made in advance. Wow! And sure enough, 45 minutes later a very nice, polite young man showed up with a new battery and had it installed and running in 20 minutes. Now the car runs and I never left home. Who gives that kind of service on a weekend with no appointment? No one I know. They have truly earned my respect and admiration.

Outstanding Service - Steve newland

I had a problem with my new car, Service said Not a problem bring it in. Couldn't be more helpful, car could not be fixed straight away so they arranged for a replacement car until mine was fixed. Problem solved and back on the road, thanks to Ian in service who kept us informed every step of the way and not forgetting the person that makes it all happen. Norvell Todd. Many thanks from my wife and I again for looking after us in such a professional manner. Steve & Lynda Newland *****

Excellent customer service. - Sandi R.

I've purchased my last four cars from Classic. Went in for a scheduled maintenance and purchased a new Tiguan! I highly recommend this dealership! .

They are there to help! - Lori

I have had some issues with my car and they were courteous, professional. They gave me a loaner car and fixed problem quickly. No other dealer has met this standard and has made a problem with my car a small issue. I will never go anywhere else. I will say that Skip in service is a well polished professional and really cares about his customers along with his staff.

They are so friendly and honestly do everything they car... - Gabby

They are so friendly and honestly do everything they car to fix your car the right way! They have now fixed my car two time from cole valley Cadillac messing it up or not having the right part! I didn’t have a appointment but they still took my car the next day after I called to explain what the other dealership did to me. I will always being taking now car here from now on even though I bought my car at the other place. I would rather cole valley in newton falls to get my business anyways bc I live right across the street!

Had my truck serviced at Coughlins Circleville,they - DJ43113

Had my truck serviced at Coughlins Circleville,they always do great work.I always go here to get work done on my Silverado.

The service department at Coughlins’s in Chillicothe at... - Hoover

The service department at Coughlins’s in Chillicothe at great. My car broke down Wednesday had it towed got it fixed the same day. Was driving it home by 6:00 that same day. Thank You

New car - Tleaming87

Caleb was awesome... Worked everything out for me i went to look at cars and walked out with one that i wanted. Im so excited for my new car

Scheduled in 2 days before Christmas, first thing in the - John

Scheduled in 2 days before Christmas, first thing in the morning, all requested services were done; no negative issues

Great experience and time. - Courtney

Great experience and time. Well trained staff. Asked the right questions. Completed my repair in a timely manner.

I have an E450 motorhome and have had it in twice at this - rkarst

I have an E450 motorhome and have had it in twice at this dealership First visit was to go over chassis and motor to check for any needed work and possible safety issues. I was very pleased with the service and the follow up on this service. The most recent visit was to have shock absorbers installed front and rear and a wheel alignment. Once again very pleased with the service and follow up. I would definitely recommend Coughlin. I would also like to give a thumbs up to Rob and Greg at the service desk, they are the best, professional and knowledgeable, which makes me feel comfortable doing business.

Mathew is great! - Christy

Mathew is great! Very helpful and treats you well. Had my car finished within estimated time.

This dealership is convenient for me. I leased my Kia... - Margaret Prunty

This dealership is convenient for me. I leased my Kia Optima from Crown Kia Dublin 3 years ago and had a good experience. Leasing again was a no brainer. Mark Andrijowych made the experience pleasant. And he was very accommodating to someone (me) who kept changing her mind!!

Came here to programed key fob and diagnosed my car. Nice... - YC

Came here to programed key fob and diagnosed my car. Nice hospitality, service was great and professional. Would be perfect if I could see a simple inspection sheet of car diagnosis.

Was promptly met and out the door in 45 minutes-oil... - heyjude1

Was promptly met and out the door in 45 minutes-oil change and tire rotation. Great service

Got a new set of tires for my Toyota tundra. They did a... - Oldfart

Got a new set of tires for my Toyota tundra. They did a great job and the estimate is what I paid for them. Mitch was very helpful.

Excellent team and wonderful technology used for - dbneilpiper

Excellent team and wonderful technology used for diagnostic review of vehicle. Got visual feedback of tire tread wear plus detailed review of all critical system of the our Jeep