Above and beyond - sarrah123453
JR is an outstanding sales man and really worked his butt off on this deal! I am not an easy sale, but he did it!!! He has since been in contact with me to follow up on a few things that are a little off, but he is working hard to make them right!!!! He goes above and beyond for his customers!!! I hope Hyundai keeps making vehicles that I like, and that Herrnstein pays attention to this review and gives credit where credit is due!!! Thank you JR!!!!
Poor repair service - broncosfan8
Went to them in 2016 to get Suzuki TSB's done and had a speed sensor malfunctioning. Did the TSB's I guess, and they would order the sensor and call me. Waited for them to call for a couple weeks. I called them finally and they claimed they called the phone number on their order. When asked the #, they said incorrect # after I specifically told them the 1st visit what my new phone number was. Then, they had to reorder the sensor because they sent it back because they could not get in touch. Had the work done 5-6 weeks after initial visit. Fast forward to 2/18. Same sensor was found to be acting up again by an independent repair shop, because the wiring was jacked up by Dennis service tech who did the 2016 repair. GRRR--NOT PLEASED!!