Above and beyond - sarrah123453
JR is an outstanding sales man and really worked his butt off on this deal! I am not an easy sale, but he did it!!! He has since been in contact with me to follow up on a few things that are a little off, but he is working hard to make them right!!!! He goes above and beyond for his customers!!! I hope Hyundai keeps making vehicles that I like, and that Herrnstein pays attention to this review and gives credit where credit is due!!! Thank you JR!!!!
Poor repair service - broncosfan8
Went to them in 2016 to get Suzuki TSB's done and had a speed sensor malfunctioning. Did the TSB's I guess, and they would order the sensor and call me. Waited for them to call for a couple weeks. I called them finally and they claimed they called the phone number on their order. When asked the #, they said incorrect # after I specifically told them the 1st visit what my new phone number was. Then, they had to reorder the sensor because they sent it back because they could not get in touch. Had the work done 5-6 weeks after initial visit. Fast forward to 2/18. Same sensor was found to be acting up again by an independent repair shop, because the wiring was jacked up by Dennis service tech who did the 2016 repair. GRRR--NOT PLEASED!!
"Ganley Hyundai of Parma" has changed my perception of car b - Gyundai
"Ganley Hyundai of Parma" has changed my perception of car buying. I am highly recommending visiting THIS particular dealership if you're considering the purchase of a new or used car. The entire Ganley team that I was fortunate enough to work with should receive the highest marks possible. Ganley's customer service is top-notch. Brad Cimino (my Sales Rep.), Neil (Mgr.), Gus (General Sales Mgr.), Eric (Mgr.) and Luke (Finance Mgr.) completely made me feel like I was more of a friend than a customer. That was important to me because at no point did I feel pressured or uncomfortable with the car buying process. Even the staff that wasn't part of my car deal were friendly. I met one of the Service Team Associates, Adam, and felt at ease should I need to take my vehicle into Ganley for service needs. The showroom was impeccable. I am a big Hyundai vehicle fan. Ganley has a large selection of Hyundai's at all price points, plus several top quality used vehicles. I haven't purchased a car for myself in 14 years and included in my particular deal was my 2004 Subaru WRX. I was introduced to my Ganley Sales Rep., Brad, by Neil. Neither Brad nor Neil ever frowned upon the fact that the Subaru was part of the deal, nor made me feel that the car I'd owned since it was new, wasn't worthy. Everyone who assisted in the purchase made sure I didn't feel rushed and took the time to be patient with me and explain every detail of the vehicle and the financing. Finance Mgr. Luke, needed an additional signature from me after the deal was done, and offered to drive to my house personally, 1 hour away, to have me sign the necessary form. That's customer service! Should any of my family or friends ask or want me to steer them in the direction of a great dealership, and great product (Hyundai), I will no doubt recommend Ganley. Prior to going to Ganley, 3 hours earlier, I test drove a similar model at a different Hyundai dealership, and was made to feel I wasn't worthy of being in their dealership. Do yourself a favor and go straight to Ganley Hyundai of Parma. You will be treated like you deserve to own a car of your choosing.