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Amazing service department!! - Acker
I was traveling from out of state and had major repair problem and this Saturday service team repaired my car in less than three hours! I was amazed! Very knowledgeable and quick to fix my problem. Courteous and wonderful dealership! Thank you so so much!!!
Joe the manger is aggressive and rude...they changed... - Minhhuynh11
Joe the manger is aggressive and rude...they changed there pricing overnight on an 2016 Audi A3 from $17,351 to $18,591 after we told them we were interested in the vehicle the night before...Brian Whitt was our salesman and he was fine but the manager Joe stated that he has a right to raise the price at any time as he sees fit!! He first ignored that the price was actually raised overnight and then stated that the price raise was due to them replacing a bumper; of which, he said only cost $600 to replace! So from $17,351 to $18,591? That’s about double what he said the replacement charge was!! Btw the bumper was not yet replaced when he hiked up the price!! He then attempted to offer us a deal at $18,000 With the bumper replaced!! This was a classic bait and switch if I ever seen one...Audi of Tulsa needs to redefine the word Integrity!!
Stay away or you will be sorry - James, Bob123
After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.
Brought car in for hail damage repair in July. Still... - Paullie
Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.