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The service department has never disappointed. The staff... - jacksondl12
The service department has never disappointed. The staff is always professional and friendly, making sure the customer feels at home while the car is being serviced. Everything is taken care of as quickly as possible.
John Vance service team has always exceeded expectations.... - Jcortassa
John Vance service team has always exceeded expectations. In this case we had a very pesky alignment issue that was eventually resolved through diligence and patience.
Stay away or you will be sorry - James, Bob123
After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.
Rude Management - originunknwon
I recently had my DTS in for a few items that needed repaired as well as getting the windows tinted. After nearly three weeks I picked up my vehicle. After driving only a couple of miles I noticed the window tint lacked about a quarter of an inch reaching the bottom of the window and there were greasy finger prints on the pillars and the airbag light was on (wasn't on when I dropped the car off). After taking the car back, the service manager agreed the window tint was unacceptable and had to be redone and the pillars needed to be cleaned. No mention of the airbag light being on. I left the car and was given an ATS loaner car to drive home. One mile from my house a tire blows out. Luckily I had just stopped at a traffic light and was going less than 20 MPH. Had I been on the interstate going 60 MPH the end result could have been different. I called and spoke with the service manager. Instead of apologizing and showing concern for my safety due to the blow-out, he was flippant with me and asked; "Why did the tire blow out?" I was in shock, no apology, no concern for me safety, did not ask if I was OK, was I hurt, only wanted to know why the tire blew out. I explained to him once he looked at the tires that had threads and steal belts showing he would be able to see why the tire blew out. Again, no apology. They did bring me another loaner car that afternoon. When I picked my car up they had retinted the windows, recovered the pillars but the airbag light was still on. I was told the sensor in the passenger’s side seat belt was bad and that was why the airbag light was on. Again, it wasn't on when I left the car originally. Some test they performed made the light come on. Nevertheless, I noticed on the way home the color of the driver's side pillar was darker at the bottom, where they had used some sort of adhesive. I was over their poor professionalism and work ethic by this point I was going to just let it go. A few days later I notice the tint on the back windows was the same shade as the front windows, and it was supposed to be limo on the back. The two windows in the back doors that don't go up and down were pitch black, the tint on the windows that do go up and down are much lighter. So, I knew when they retinted the windows they did not put the correct tint on the back doors. After being treated with such disrespect from the service manager, when I called I ask to speak to the general manager. I began telling the GM my issues, and in the middle of me giving him the information he abruptly interrupts me and asks me what the problem was. He said he was a very busy person and all that I was telling him they had already redone. Had he not rudely interrupted me and allowed me to finish he would have known that was "redone" was not done correctly. I told him if he would listen rather than interrupting me he would know. He said; "I'm a very busy person and so far you haven't told me anything." Such an xxx. You wouldn't expect a GM to say something smart xxx like that. I was taken aback by his lack of professionalism, not someone the late Bob Moore would want working for his company. After I explained the issue with the tint he ask did I want to take it someone else to have tinted and he pay for it, I said yes. Then I told him about the pillars being discolored, something I would have overlooked until I noticed the tint mess up and his attitude. He then replied how 'bout I decline to fix those! Such an unprofessional xxx. Someone higher up needs to come in and sweep the floor with him. I would never have someone like that working for me.
I have bought a 2011 Cadillac there and had good... - MrBob
I have bought a 2011 Cadillac there and had good service. Then I bought a 2005 Corvette Nov 2018 right before Thanksgiving. Everything was fine until I took it back a week later to have the new front brakes installed. I pulled out of the service area after being serviced, Mirror fell off someone broke it detailing it. So they ordered. Then I left the service area again an Almost got on interstate I-35 thank God I didn't. Took a side road back home, heard a pop. I left a stop sign an got to about 45 mph the front end started shaking bad so I hit the brakes to slow. BLAM front tire come off I slid sideway into on coming traffic. Tire blew the fender off an I was wedge against the drivers door. I was lucky no one hit me. Dealer failed to tighten the drivers side lug nuts. Took 6 weeks to get my Vette back. I will NEVER do business with these folks again. Then 6 months later they had the nerve to call me to bring my Caddy and Vette in for service. LOL
Brought car in for hail damage repair in July. Still... - Paullie
Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.
Who’s lying?..So we bought a one owner car just a bit... - Lenavic96
Who’s lying?..So we bought a one owner car just a bit over a year ago from this dealership.
Well one morning we get in the car and it doesn’t start at all , lights are coming on but no turn over so Saturday 09/05 we call the dealership seeing what we can do. There’s only one person in service and he’s busy so we we’re told to wait for a call back , not a problem as it is Labor Day weekend totally understandable , we get a call back I speak with service about what might be wrong and what our warranty is. I tried starting it up to let him listen through the phone and we were told that although he couldn’t be sure over the phone , that he felt it did not sound like a battery problem. As the call furthers we discuss our warranties so we’d know what was covered. We then were told that we had an extended warranty as well as powertrain warranty so we were reassured that everything would be covered apart from the battery itself. Seeing as our car is out of commission completely we also inquired about a loaner , to which we were told that we would need to get the car towed to the dealership Tuesday and that a loaner would be set up on that day. Our official appointment for repair wouldn’t be til Thursday , but following what we were told we had the car towed in Tuesday. When we arrived we head straight inside service where we meet Tiffani the most unprofessional receptionist I’ve ever had the displeasure to encounter. She asked what we needed and we let her know the situation and the phone call we had with service on Saturday about the loaner/ repair. Immediately she asked if we have a reservation for a loaner and as no employee that we spoke with mentioned this we said no. She proceeds to rant about how they’re out and we should have made a reservation etc..which would have been fine if any of the employees I spoke with Saturday would have mentioned that at any time during our conversation. Again I’m following the direction of an employee from this dealership, so now I’m without my car and a loaner. A family member happen to loan us their car for the day (which we still have a week later) so I informed her of such and we got the car dropped off and left not feeling confident about the situation. I was 100% correct in having that feeling as the week progresses we’re told it’s the cables (neg to be specific) it was severely corroded and the battery was leaking battery acid into the tray. Which we were told the cables would be covered and then again that they would be covered , but maybe not..which has us questioning why? Well it’s not in the policy, then why are we being told that everything including cables would be covered aside from the battery itself? (which we’ve already went out and purchased). We then are left waiting for 2 days for someone to call our warranty company to see if the cable would be covered. We finally get an answer on Friday 09/11 , 6 days with no car or loaner, the cables are not covered and it’s going to be $370 what would we like to do? Which then poses several questions and concerns , So what we’re being told is a part that the dealership has locked up needed maintenance, That the car has been brought in for an oil change and apparently it wasn’t Important enough for you to check then but now that said part that I literally can’t access has malfunctioned I have to cover it out of pocket? Why do I have an extended warranty if something as easy as a cable isn’t covered?
Tiffani didn’t have any answers for me when asked this on Thursday evening , but seem to come to a theory on Friday evening. I talked to Tiffani in the morning of 09/11 and I asked if any payment options were available as this is a high price for something that wasn’t caused by us and something we were told would be covered. She tells me that it has to be paid in full and while she was speaking with me tried to imply that we didn’t pay our tow driver and that she received an email about it. Well when she actually read the email and realized it wasn’t us that hadn’t paid the tower she continued on that it had to be paid in full. Very competent person. I tell her we’ll have to tow it home as I’m not coming out of pocket $370 for something I was repeatedly told would be covered. So becoming highly frustrated after having complete patience in this process we decided after work we were going to speak to a manager, to see if at the very least it could be rolled into our monthly bill. I told her we’d be there at 5, I then receive another call from her to let me know that instead of towing it they got the severely corroded cable back onto a brand new battery so we could drive it home. If that isn’t absolute negligence I’m not sure what else would fall so nicely into that category. Completely blown away we made our way down around 5 and I ask for a manager , well imagine my surprise when I’m told Tiffani is one of the service managers, but she’s also gone and the other manager wouldn’t be able to speak til Monday. I said I’d speak to him on Monday along with saying that I was not interested in speaking with Tiffani and to take the corroded cable off of the battery as I would not be driving that car anywhere. I leave and get a call from Tiffani yet again, she’s not sure what the problem is or why I’m upset? I’m not sure why I’m being contacted by this manager as I made it clear that I wasn’t interested in speaking with her after the utter ineptness this person has shown all week. I come back to the dealership and engage in a conversation that escalated quickly as this person has a massive attitude problem and has no business de-escalating any frustrated customer, ￼ but if that wasn’t bad enough I’m also starting to see lies being thrown my way that are quickly disproved. The confidence I’ve had in this place has plummeted and from what Tiffani has informed me that the people that work at this dealership will lie about what the extended warranty covers just to sell the car. She then went on to discredit herself and this establishment further by lying to me saying that I asked for the cable to be put back on the car, which she quickly backtracked with “ I was just trying to save you money on a tow” , after I pointed out that that didn’t happen, it was never something I communicated. I’m going on day 9 of no car or loaner. Please do your business elsewhere as this place is very dishonest with how they conduct their affairs.
Great Service Department - Sabercat1
My wife and I have had both of our vehicles serviced here and we're very satisfied with their prompt attention and fast service. We even received a loaner car to run errands while we waited. John Holt Chevrolet has earned our business.
It was a wonderful oil change - rexanna
The oil change was wonderful didn't have to wait long. And the employees was very polite and nice. They stood by their word that it would be done in timely matter.
Cheated us.. Never buy from them again! - Tony/Rhonda Prichard
We are 15+ years loyal customers of SW...bought our 6th Dodge in Feb. 2019. will NEVER buy from them again. Cheated us out of $. A know issue we were never told about "cylinder head". Took it to my personal mechanic twice to have spark plugs changed and coil replaced. Found out by doing this that their is a know issue with the cylinder head which was giving us problems. Never have we ever gotten any recalls on this Durango. Was instructed to call Dodge/Chrysler Headquarters and ask for a Good Will Warranty because the warranty ended at 150,000 miles... we have 155,000 miles. This issue has been going on since November 2018, well below the 150,000 miles. I called and was instructed to take car to Seth Wadley to have a diagnosis done (bill $300) and they would see what they could do for us. We were lead to believe that they would help with this issue. Chysler/Dodge/Jeep Headquarters opened a claim. We took it to SW and 4 days later, were told that claim was denied. We were out $300 for nothing! I called headquarters again and expressed my concern.. a new claim was opened and 2 days later that claim was denied. Asked why? Was told that because I took my car to other mechanics to have spark plugs changed and coil replaced, they weren't done by an authorized dealership so the denied my claim. That is a bunch of BS....We are out $300 for nothing. We have a hard time getting our SW vehicles in to have our "free oil changes" done, so I have been paying to have it done other places. Talked with Randy (Service Manager) and he was not helpful at all.. There is no communication between him and the service staff. Jennifer was telling me one thing and he was telling me another. Along with headquarters telling me and leading us to believe that they would help us. I feel like SW should have fought for us better than they did, waived the $300 that we paid and took care of loyal customers as we are. We bought a Dodge Ram in February 2019 and regret every bit of it....We feel that we were wronged and that we should have this paid for and repaired. We will never buy another vehicle from SW....and we currently own 4 from them... I guess Hudiburg will get out business again... They always stand behind their word.
I cannot find a way to comment on my original post, but I... - TRidley
I cannot find a way to comment on my original post, but I can say: Wilson's made it right. After all was said and done, they actually took a loss on the new (to us) vehicle we purchased, along with giving us 4k over actual trade in value on the cadillac that my initial review was written about. It was a week long process that involved driving two separate vehicles for a few days (which I loved that they let us do!), and it paid off. We used a 3rd party mechanic to look over the vehicle we liked, and it checked out flawlessly. We worked with Chris Mann and Trey. They went above and beyond to make things right and I LOVE my traverse. Not a single issue with it so far and we've had it 4 months. I told them if they could right their wrong, I'll buy all of my vehicles there and I meant it. They regained my trust and my business. I am not sure what changed in the 2 years from my initial purchase, but I am glad I gave them another chance!