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Stay away or you will be sorry - James, Bob123
After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.
Brought car in for hail damage repair in July. Still... - Paullie
Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.
Would not honor warranty - smalldog
I'm second owner of 2012 Fiat sport. Called to make appt. for 24,000 mile oil change, they said it would be $19.95. Warranty book said maintenance program was free for 3 yrs. or 36,000 miles to all owners. They said to bring warranty book. When I got there, they said the program didn't honor free oil changes. I saw the records of the first owner and he also paid. I emailed Chris Nikel and a few days later the gm called. He said the warranty only covered the first owner. I told him what the first owner paid and warranty book said all owners. He called back later and said it only covered the first oil change. Again not what warranty book stated. I called the Chrysler/Fiat number only to be told that the warranty was only for a limited number and even though the warranty book was included with the car it wasn't covered. Also was told there was no charge for that warranty coverage, but it only came with some of the cars. It was a circle each person telling me a different reason why it wasn't covered. Then I really had to laugh when a commercial came on tv saying "save a nickel, by buying a new Fiat from Chris Nikel and it comes with 4 years of warranty, covering oil changes and routine maintenance." They did reassure me at the service center that they honored the towing! So, I blame Chrysler/Fiat for not honoring the written warranty that came with the car. I drove 65 miles to Chris Nikels service center and left there without an oil change because I was pretty upset with the lack of customer service and being fed a bunch of excuses as to why oil change wasn't free.
Disappointed - bump
The previous service manager was a nice guy. Helped in any way he could when we had a door ding and rim replaced. Gave us a loaner until it was fixed and work was great. This new service manager is horrible. My husband had called a day earlier as we had a car accident and was inquiring as to what we needed to do in order to have Fiat fix our car, like our previous experience. We had purchased additional warranty for this and were under the impression a loaner would be forthcoming just like our previous experience. First of all this manager didn't know anything about the warranty, but would look into it and call back. Never got a call back. So I called the next day to find out what was going on. In the meantime, our car was towed to Fiat for the work to begin.
During the call, she said they do not do body work. They only do engine work. But they did work on the door ding we had in September. Then all I heard was how she couldn't find this or that on the history of my car. I had to convince her we actually had work done there and provide receipts and paperwork she couldn't find. Then she got all defensive stating my husband didn't know what he was talking about . ..bla bla bla. All I wanted was an explanation and how to move forward.
Her customer service skills were not very professional either. While speaking with me on the phone (I'm the customer) she was laughing at jokes from someone in the department and then she put me on hold stating 'I've got to take care of this customer's payment' without asking permission if it would be okay with me, while I sat on the line, until she finished. She didn't ever apologize for the inconvenience. I'm a customer too! Poor, poor customer service.
Our car was fixed at a different dealership. I would not give them our work and never will in the future, until they hire professional people to manager the service department. .