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Mr. Balke has worked with me many times, and numerous... - MRW246
Mr. Balke has worked with me many times, and numerous test drives to help me decide on the exact car I wanted. Mr. Cole was very helpful in educating me with the many features I knew nothing about, or probably wouldn't have been able to figure out. The information he provided, mostly safety first, is much appreciated. The Jackie Cooper team worked diligently to get this car shipped in, and ready, even in the middle of a holiday. It was apparent that they intend to provide the best possible service, and represent the finest automobiles made. All while showing concerns for customer safety during this pandemic. My sincere thanks.
Daniel was great . He was there for me and he is great... - Ben_zup
Daniel was great . He was there for me and he is great at what he does. I will return to him for all my services
Stay away or you will be sorry - James, Bob123
After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.
Brought car in for hail damage repair in July. Still... - Paullie
Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.