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Frustrating - FLever1
Dealing with this service department is no longer worth my time, energy and patience. It is unfortunate they do not care to address customer issues and then are rude when you simply attempt to resolve. Two weeks for a factory air bag recall, two thousand in “additional repairs”, charged more than the quote approved and no updates except when I reached out. Then comes the fixed response “they are busy” even though you have a long scheduled appointment. I dared to fill out a survey and received an unpleasant call from the service agent complaining about my review-which I pointed out did not disparage his efforts- and he said on a Friday he would follow up on my concerns the following week. That was five months ago.