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John S. Bowman - John
My wife and I purchased a 2016 Windsport (Thor) motorhome December 10, 2018. We were greeted and welcomed by Joe Baniago in a warm and professional manner. Joe and also Brian Spenser were very attentive and attended to all our concerns during the purchasing process. I would not hesitate to do business with Camping World of Portland in the future. We were very pleased with the level of service we received.
Nice people but we won't ever stop here for service again. - HMCM(SS/AW/SW) USN RET
We purchased our 2001 Beaver Contessa several years ago and have had it serviced at various truck service areas. We wanted to have Beaver service her believing they would be more knowledgeable about the coach. Along with servicing the coach and generator we had told the service rep an ABS light had come on on our last trip and the exhaust brake did not work. My understanding was the ABS sensors must work for the exhaust brake to function. Also on the list was to replace the deadbolt which I had dropped and broken, replace the air horn actuator, and look at the washer dryer unit which would fill with water but not spin.
They were having troubles with their computer system and tried to keep us informed about the progress of the service. We had an 0800 appointment and they started with the coach around 0830. Very courteous and knowledgeable staff. The tech told me they had replaced 3 of the 4 ABS sensors and had to test drive the coach three times to get all the codes to clear. The dead bolt was $156.65 to replace, so don't drop it if you take it out. Labor was 1..2 hours and shop supplies were $14.30. Ok it's a specialty part I get that, but 1.2 hours to install wow.. then $14.30 for shop supplies, thats BS. It's a deadbolt what supplies are required? I provided the screws.... The tech called the washer/dryer unit company and told them what the unit wasn't doing. They said it would be one of three controllers which were no longer available. The tech later told me there would be no charge since they didn't work on it. The bill came to $59.60, at least there were no shop supplies costs.... I was told we needed an air filter since it was filthy. I said then replace it, he said the cost was $250.00 it was listed at $225.56 on the bill. When I checked the price at Cat it was $85.00. One of my air bags was pinched and they were not able to get to it so the tech showed me how to fix it which I did, thank you for showing me how. I went to the office around 1645 to see where we were since we were living in the coach. The parts department had closed up and gone home. I'm not even sure that if I had not gone in to check on the status that we would have been able to leave with our motorhome. I was told we would need to pay in the AM since she could not finish the bill without their information. I told her to take my charge card information and call me with the bill information.
So they close up and we head North, back to Washington. The exhaust brake doesn't work, I am not a happy camper.....then the bill comes for $3116.32 now I'm really unhappy. For that amount the exhaust brake should at least work. I called and questioned the bill and it was reduced to $2990.41. Our belief was the service would be better at Beaver, it wasn't and the cost is more. We will be using local Cat or Freightliner service centers from now on. Very nice knowledgeable folks but an expensive drive/service and the major complaint was not repaired.
Was a great experience !! - Jessbbaker
Everyone was very helpful and friendly they found the perfect trailer for us. We would definitely recommend them to anyone looking to buy a new RV.
Pricing of new motorhome - Jimbob
A few weeks ago we purchased a new motorhome with 2700 miles on it. Winnebago Intent 31P. Now I see on their site they are selling the same model for 85k. Heck I paid 96k after my trade and 5k down. The 2018 Intent they are advertising has 2113 miles on it. Something seems a little dishonest here. Then I see they are advertising my trade in Winnebago for 170k and in 2015 I only paid 135k. What a joke. I won’t be going back to Guaranty any time soon. More like never. I was hesitant to go there because of previous experience a few years ago. Now I guess it’s over...Good bye Guaranty. Not on my recommend list..
Bought a trailer - KellyG
And they never sent me the pink slip after my check for the full price cleared. Took two months and that was because I called them daily about it. They said they needed Oregon to issue a new one.
Poor salesmanship - Derrickg
Triple A RV Center
938 Chevy Way, Medford, OR
Like dealing with the old school car dealer. When the salesman called me as a result of me asking for additional information, I asked for a price. He said "I think you got an email with the price" I explained that that was the MSRP and not a discounted price. He went on to say, "What are you willing to offer" This kind of selling existed years ago. This dealer is behind the times in terms of trying to earn business. I would never buy from this dealer based on my sole experience with this salesman.