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I am a customer of the service dept. the car had two... - R. Adams
I am a customer of the service dept. the car had two trouble codes that needed warranty attention. On my first diagnostic appt the agent told me the car would need all day for the repair. He also said there were loaner cars that might be available and there was a shuttle service. On the days before the repair the C-19 restrictions were increased so I did not want to use a shuttle because we would have to be in the small space risking each other’s health. when I arrived for the appt the new agent said the repair is quick so it should be just 2-3 hours. I mentioned the previous estimate. He said no it won’t take that long. When I asked about the loaner another employee joined in saying “we don’t have loaner cars” and pointed me to the shuttle.
4 hours no word.
5 hours still no word so I walked to a local restaurant for some lunch.
6 hours and still no word on when the car will be ready, no status updates, nothing.
I can’t decide which says poor customer service more than over promising and under delivering, giving vastly different expected wait times, leaving a customer in the waiting area hours beyond the estimated time without a status update, or lying to customers about available transportation.
Still waiting... but the employees are having a good time chatting.
Jay was a pleasure to work with, his kind attitude and... - magie.arroyo
Jay was a pleasure to work with, his kind attitude and sweet personality made it a breeze. I highly recommend him. Buying a car takes so much time and they had all of my documents ready for me to come, sign and go. In this pandemic and my busy schedule I find this a great accommodation for everyone.
We worked with Doug on a warranty issue on our 2005... - Francescacoe
We worked with Doug on a warranty issue on our 2005 Volvo. Even though the sales department would not stand by what they had promised, Doug (in service) worked very hard to be as fair as possible. I would recommend Doug and the service team to others. They are friendly, prompt, and the work performed was excellent. I would not recommend the sales deparment. I would not buy another car here.
Best service evver - Vette4lyn
Service Manager John and Volvo Master tech Armando handled all of my concerns and warranty issues long distance over the phone and by email. They lined out everything that had to be done, right down to the service bulletins required to be performed per Volvo. They set up the all day appointment while I was 1,500 miles away in Arizona. I arrived to open arms and huge smiles to start work on my new 2019 XC60 T6 AWD Volvo SUV. They provided an identical Volvo as a loaner without me even asking. They performed all of the warranty repairs over a 2 day service appointment. They arranged a curb rash wheel repair for me as well, and had the car up on the lift for that day while the wheel was sent out for repair. Came back like new! Master Tech Armando even personally hand washed our Volvo after it collected 1,500 miles of bugs, grit, and road grime dirt. Simply the best service experience ever, especially considering that the car was not bought through them, and we are not local residents that will consistently return. Absolutely amazing.