2,576 Pennsylvania Toyota/1000 Service Centers

After a very expensive ($1500) visit to this place to... - LunarMist

After a very expensive ($1500) visit to this place to resolve an emissions and check engine light issue, rotate tires, and have some brake work done, I drove away with the check engine light coming back on and both hubcaps on the passenger side of the car falling off within a few days. The service people handled the issue quite poorly, suggesting that the hubcaps may have been stolen (even though they came off while I was driving), and blaming an oil change center for the issue which caused the check engine light to come on again (even though I repeatedly told them that the check engine light came on after their work, and before I changed my oil). Long story short, I live some distance from the shop, and it was some time until I was able to get in and have them check their work regarding the check engine light issue. I had called immediately, but they ended up charging me $50 to reconnect an air filter hose that they claimed "somehow" became disconnected, saying that everything they repaired had nothing to do with this. Either way, I'm supposed to believe that my air filter magically became disconnected within a couple days of having my emissions system worked on by this place. What I'm really complaining about is the poor business tactic in the way that they seemed to provide endless stories or explanations of any possible scenarios in which they were not responsible for the issue, rather than listening to me and responding appropriately according to my experience with the car. In the end, I realized I had brought the car in to have a sticking gas pedal fixed, and a general mileage check up. I realize they were working to resolve larger issues. But they ended up suggesting I simply not do the routine maintenance and "wait and see what happens" with my car. (It runs great at 207,000+). They did no good on the gas pedal issue which I ended up resolving at a local repair shop (the throttle bore simply needed to be cleaned--they did not locate the issue the first time I was in, saying they could not find any "obstructions" by the mat), and enlisted me these expensive repairs. In the end, they didn't really do me good in terms of business practices, and as a customer, I felt hassled. I understand that it is difficult for them to know what happened between the time they saw my car originally and when I brought it back in, but they handled the fact that I was reporting poor service with them very poorly, not taking responsibility for any of the issues I had with them (although they did then attempt to re-diagnose and address the gas pedal for additional charge--couldn't find it the first time??? At the dealer??? No thanks.) Next time, listen to the customers, and respond accordingly to what s/he is telling you, instead of making up unnecessary stories to divert the issue.

Don't go to this dealership. Every time I've brought the... - cookie1316nc

Don't go to this dealership. Every time I've brought the car back for service I've been treated badly, given the run around and not gotten any solutions. This car has had problems since I first got it! I would never recommend buying a car from this dealership. They don't stand behind the product or the workmanship. Once you buy the car, you're on your own! Please go anywhere but here

Don, in service, has Always provided FIVE STAR SERVICE... - frankvv1

Don, in service, has Always provided FIVE STAR SERVICE every time my vehicle has needed maintenance or warranty repairs. I am provided a loaner or they rent me a Chrysler product locally if theirs isn't available for my Chrysler Certified coverage repair. I have never met an easier- going person to deal with. He has personally and immediately gone above and beyond for me any time my situation has asked for it. Don is a true asset to that dealership and he is the reason I come back to Krebs for ALL of my service work. He is also a major reason that I am considering buying a new vehicle from Krebs. The sales department is only one aspect of buying a vehicle. Having trust in the folks after the sale in the service department is a much longer, ongoing relationship- one that is necessary and vital to keep the wheels turning. Having strong leadership, expert techs, and Mopar parts, Krebs has built a winning team!

Manager treats you terribly, tells you that you don't... - Sprowjr

Manager treats you terribly, tells you that you don't know what your talking about! Sold me a 30,000 car and it broke (thankfully I bought the warranty) so transmission breaks and they give me a rental car that is falling apart and smells the day before its suppose to snow. They don't care about helping you after they sell you the car, their only worried about making a dollar... Completely pathetic customer service!!!!

The people at L & L Ford are super to work whith. The... - raffyremodeling

The people at L & L Ford are super to work whith. The people are kind and the dealership is clean. The service department performs top Quality work.

I took my 2011 Kia Sorento in on a recall notice, and... - Roseani

I took my 2011 Kia Sorento in on a recall notice, and while there I started talking to Mike Ebeling. He is a nice young man and we were looking at a new 2014 Sorento that was in the show room. Mike showed me all the features, we then took a test drive. And I was sold so I left with a 2014 Kia Sorento. Thank you, I always go to Ladd Hanford for my services they are always helpful, and friendly.

As always, great customer service and very friendly - pumper101

As always, great customer service and very friendly staff. Ryan McCartney is the reason we switched and we will continue.

Poor service at service dept - Jay

My wife and I took our Chevy Tahoe in for an inspection, new tires, new shock and new parking sensor. While the tires were being replaced they broke a pressure sensor. When we called and complained the service manager was very rude to my wife. The Shock and sensor we were told would be available in 2 to 3 days. After 4 days I called and was told by the manager that they were still on order. After 11 days my wife called and found out the parking sensor was in but the shock had not even been ordered yet. This department seems to be run very loosely and unprofessionally. They did give us a 10% discount on our bill because of the trouble which might excuse the tire and ordering issues, it certainly doesn't excuse the rudeness.