I was talked down to by the General Manager Luke Kim and - Robert
I was talked down to by the General Manager Luke Kim and told "So What? to one of my concerns. Concerns about a problem I was having with their service department, company "policy" on warranty work, not being told the scope of the work PRIOR to the work being done, and the dammage to my gas door. I had to leave and was told they would not be doing the warranty work on my steering box and told me to go to another dealer. That is seriously a horrible way to deal with their responsibilities. Get mad at the person who spent over 50K at your establishment and when I was the one who ended up with a damaged gas door, and no place to take my warrantied Tacoma. Do not trust this place. They have been on the slide downward, do yourself a favor and go elswhere.
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