Lied to about airbag recall - Kevin Kennerly DeBellis
I recently went to mccafferty hyundai to purchase a used car (2007 chevy suburban). Upon deciding to buy the vehicle I was given the vehicles car fax report by sales person Kimberly Dorsey. The report was clean besides an open recall (potentially fatal takata air bag defect). Kim assured me the recall would be fixed on monday before i took delivery of the car. Upon speaking to her monday to confirm the deal I was told the recall had not been taken care of but could be fixed free of charge at any local GM dealer. The following day after taking the car home I scheduled the recall service at my local chevy dealer. Only to be contacted by the service department to inform me there was no current fix for the recall. Kimberly Dorsey and James fitz- maurice were contacted immediately to cancel the contract and return the vehicle. Both denied having told be the recall was easily repairable. They also refused to take the unsafe vehicle back. The disturbing part is both knew i was purchasing the vehicle for my pregnant fiance and step children primary vehicle. Through many phone calls my fiance was able to get ahold of fred beans corporate office and James Fitz-maurice bosses and force him to comply with consumer protection laws and the retailers own 5 day return policy. He reluctantly complied with his boss and exchanged the vehicle for our trade. He did not even offer an apology for his own or kimberly dorseys deceptive sales tactics. BUYERS BEWARE!
Very helpful and friendly service - George1962
I had an excellent experience at this dealer. The staff treated me awesome and were very helpful with questions I had. Vinnie Gentile and Steve at this dealer made me feel comfortable and confident in making the purchase I made. I would recommend this dealer very highly!!!! Thanks guys,the car I got is GREAT!!!!
Don't go on their word - Stevo3
Started off good. I also came financed through my bank. Asked the salesman about the car and was told it was perfect. Turn key go anywhere nothing wrong with it. So I sign the 'as is' paper work because I do try to trust people on their word. Anyway fast forward two days later and I get a check engine light on my 'turn key go anywhere car' and it's emissions related. The part(that actual is produced anymore, so I will have to hunt the part down) will cost me around 400 and around 300 for labor. I think what makes it frustrating is I emailed the gentleman who sold the car to me and told me the car was perfect and I never received anything back. Nothing not even sorry for your luck. I guess my advice would be get a second opinion if you are looking at one of their used cars.
I guess the overall experience wasn't necessarily... - Kutz108
I guess the overall experience wasn't necessarily bad, just disappointing. I found AutoLand to be average for the most part, no better or worse than any other dealer. I purchased new Equator Crew Cab from them because my local dealer, Jim Shorkey did not have the vehicle I wanted and did not offer to look for a dealer trade. I can't comment on AutoLand's service department but I probably won't be using them because it is a 90 mile round trip for me. The salesman was a very likable person but his knowledge of the product was sorely lacking. I place the blame squarely on management for not educating their sales staff properly. I told him I didn't want my head spinning with useless numbers. The only figure that makes any difference to me is the one I have to pay. Just tell me what it is going to cost to get the truck out the door - tax, title, tags and doc fees. What he didn't tell me, and in fact he admitted that he didn't know, was that that the price he quoted me included a $2000 factory cash incentive that cancelled out the 0% interest rate that he had already offered. In addition, I had to get my own emission inspection because the vehicle was sold in a non-emission county. They told me that I had until the next safety inspection to get the emission sticker when in fact, PA law clearly states that I had 10 days to have the test performed. The total cost of those two blunders added about another $500 to the cost of the truck. In addition, when I picked up the vehicle, it was "here's your keys - what's your hurry". According to Sukuki's Delivery System packet that I later found, few of the truck's features were discussed and some of them were incorrect. They told me that the button on the side of the shifter was to turn off the traction control when in fact it is the overdrive lock out. The packet also said that I could expect a 24 hour, a 72 hour and a one week follow up - none of which happened. I can't say they are bad but I will say they could do better - too much misinformation.
Just bought a new 2012 Kizashi here. It was a painless... - culafroid
Just bought a new 2012 Kizashi here. It was a painless experience. Low pressure, straight forward pricing, no unnecessary haggling or old-fashioned double-dealing. We negotiated the price of the car, not the amount of the payment. I would definitely buy another vehicle from Five Star.
Worst dealership experience of my life - Neverbuyinghere
I stopped here to look at a couple used cars. Blake the salesman would not leave me alone and kept following me. I told these people a dozen times I was just looking. They kept trying to steer me towards those ugly green and purple Mirage cars. Took me on a test drive after I said no, took credit info, then two more guys were in my face while I was waiting trying to get me to buy this car. I finally left with a whopping headache and never did look at the cars I was interested in. I never heard from them again. They must have been desperate to sell these Mirage vehicles.
This is the second Suzuki that I've purchased. The... - mmacola
This is the second Suzuki that I've purchased. The first was used, this was new. I am VERY happy with it and just a few days ago recommended it and Joe. I've had five people in the vehicle and everyone was comfortable, so this was great. I am also very happy with the service department at Sands of Pottsville. If I purchase another vehicle, it will certainly be at Sands!!
Icame into the dealership to purchase rear wiper for my... - Bobbidabe
Icame into the dealership to purchase rear wiper for my SX4 only to find both the service and parts departments closed on Saturday. I have been in customer service my entire career and this was most unsatisfactory to me. I pursued the matter further by entering the sales department and Mr. Hover greeted me. I told him I wanted to lodge a complaint about both the service and parts department being closed and they should be open at the minimum 1/2 day. When I explained my circumstance and that I had the same problem with the previous dealer, Faulkner about trying to obtain a rear windshield wiper, Scott took the added step and said he would try to locate the part I needed and sell it to me if located. Scott could have very easily apologized and said the parts department is closed and would reopen on Monday. He did in fact locatge the necessary part and after paying for it, I asked for his name or card so I could see he was recognized for his "over and about" customer service. I plan on sending a personal letter to the owner of Sutliff, Mr. Greg Sutliff so he can personally give Scott the recognition he deserves. It was because of Scott, a potentially bad first impression was difused and a satisfied customer was taken care of.
Proud Owner of 2007 Suzuki SX4.
Customer Service - LLS Inc
I purchased my vehicle here a year and a half ago. John Van Campen was awesome and made the whole transaction very low pressure and enjoyable. I came in this time for an oil change, and Jordan was able to get me in immediately. Also, he had 3 updates that needed to be preformed as well. During the time I was waiting, I witnessed the entire team go out of their way to take care of each customer that came in. Friendly service, always with a smile, and one of the only places that still has and understands Customer Service.
First incident. Went in to Wright Suzuki to get... - ztiger
First incident. Went in to Wright Suzuki to get differential, transfer case and transmission fluid changed on a 1997 Sidekick. My wife drove the Sidekick in and I followed her with my 1987 Samurai so we could go shopping elsewhere while they were doing the work. We put in all the information about the car on the work order including (4 door, color, license plate number, etc.). We decided to wait a few to see if they would take it in quickly. The car was still sitting in the service lot. So we decided to go shopping for a while.
We walked around to the customer lot and my 87 Samurai was gone. Went back to the service area and there it was up on the rack with all the fluids drained out of it (very expensive high performance fluid that I put in it just a few months earlier).
Now the 97 Sidekick is a 4 door mocha colored hard top. The 87 Samurai is a white 2 door convertible. With of course, different license plate numbers.
When asked why they had our Samurai in there they said that was the car on the work order. We said check again. They insisted that they had the right car. We argued that and had to get the service manager involved. I told them they were going to put the same type of oils back in it because it was $30 a quart for the gear oils I had in it. They refused and put cheap junk back in it but then knocked off $70 from the sidekick work; that did not make up for the high performance oil cost.
While we were arguing with the service manager they took the sidekick in and drained the transmission so we could not go anywhere else so they could still get money for that work. We got that mostly resolved but we were not completely satisfied.
After three months we needed some work done on the sidekick again that required the dealer’s diagnostic machine. We also needed a full tune up as well. We decided to give Wright Suzuki another chance since they were much closer and cheaper than the other Suzuki dealer in the area.
They fixed the one problem which was the distributor starting to go bad. They were supposed to do a full tune up (plugs, wires, cap, rotor). The car started acting the same after a month. So we figured it was just a defective distributor and took it back in since it was still under warranty. They found it was the distributor again and replaced it.
Two months later the car just quit in the middle of the highway. We had it towed to a local repair shop and they found it to be the distributor again. They checked everything and found the Plugs were worn and burnt to nothing. Obviously Wright Suzuki had never changed the plugs when we had them do the tune up and caused the failure of the two distributors. It also had done extensive damage to the valves.
Wright Suzuki is a rip-off. They destroyed our 1997 Sidekick. Besides that They can’t tell the difference between a “White with red and black stripes,1987 Suzuki Samurai, 2-door Convertible” and a “Mocha colored 1997 Suzuki Sidekick, 4-door, hard top”.