No to poor ability to contact anyone regarding car status. - 623877GirlCats
If I could give this Service Department a negative number, I would. I have 2 Audis - My Q# went in for Service week before last for routine service - 6 days later I had to get my Audi Advocate involved in order to even get a status! Thinking I had just had a bad patch, I left my Q5 for service when I picked up the first car.
That was 7 days ago today, and not even a status call. I called them around 3 PM yesterday, but no call back yet.
I really don't understand, because I bought both of these cars from them and have had them do service on all 3 of my Audis for the last 10 years. They used to be 5 star - now, they stink. This time it's going to cost them a sale - I am trading both my Q3 & Q5 in on a 2020 Q5, But not with this dealership.
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