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I wrote a review on Google, and I will reiterate here. I... - summervillesallylawson
I wrote a review on Google, and I will reiterate here. I was so pleased with my recent visit to Rick Hendrick Mini...I was unable to go there during COVID, so my husband took my little Mini in for service. I am so glad I was able to go recently and saw they still have the same level of outstanding service I was used to. Andy Sueck and Kelley Murchie were fabulous helping me. My Mini is a 2007, and in great shape due to the technicians and service representatives like Andy and Kelley.
I set up an appointment to have brakes and rotors put on.... - q_martin79
I set up an appointment to have brakes and rotors put on. The appointment was set up a week before the actual appointment. A few hours before my appointment, I get a call saying that they do not have my parts and asked if I want to reschedule. I said that the car is telling me my brakes are at the minimum thickness and needs to be serviced, so I ask to get the brakes done anyway and I am told they cannot to the brakes without the new rotors. Why were the parts not ordered when I set the appointment. I have been to this place for service approx. 4-6 times, and I have only left happy once (maybe). The main lady "Bonnie" never smiles and is always scowling. She should be fired immediately for her horrible customer service