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My new Thor Freedom Elite started falling apart on our... - kencarsonvo
My new Thor Freedom Elite started falling apart on our first family vacation. After cutting our six-week vacation short due to numerous problems we made an appointment at this location to get it fixed and have not heard anything in two weeks, after numerous calls. Some parts were ordered two months ago and still not in. We finally tried to call the service manager whose answering machine says “if you’re not happy I’m not happy.“ His secretary informed us that he does not talk to customers, his assistants do. Also overheard service employee bad mouthing customers while in the store. What a mess.