637 South Carolina SRT Service Centers

Oil change to jury trial - 2014WRX

Simple oil change turned to new engine. After having a service performed on my vehicle that went wrong, my vehicle now has a new engine. When contacting Baker after failure, it was their position not to take responsibility for the issue that was deemed a direct result of their work. After consulting with a lawyer and making an attempt to resolve the issue, a court case was filed. It was a lengthy process that saw them utilize 2 defense firms and have their GM and service director directly involved with the case. At the conclusion of the trial a jury found against Baker and in my favor, faulting them with the issue and awarding funds for repair. Baker Buick GMC Cadillac and Baker Motor Company’s reluctance to right a wrong done in their service department is unbelievable and unfortunate. A company that has a reputation around Charleston of class and excellence to treat a customer in this way and not back their work and shortcomings. Very disappointed in the conduct of the management team at this location, could’ve been handled in a much better way.

The staff was excellent and very helpful and friendly.... - ahager

The staff was excellent and very helpful and friendly. The quality of service I received was also top notch, I drive past another Kia dealership to go to Best for the Service and Staff.

Took truck in for misfire service and someone helped - Not Happy

Took truck in for misfire service and someone helped themselves to items in my center console and stole something very special to me. Will definitely not return.