Promised The Best, Was Given Nothing, Except Anxiety - CXADVOCATE
Never in my life have I leased a vehicle. My late husband was a diesel mechanic. All of the vehicles our family had were hand picked, inspected and paid for in cash. Our family has the luxury of an having an "In house" mechanic. After 9 years of being a widow, the burden of maintaining a vehicle became to much.
Mercedes Bens, although expensive, was who I trusted to end the burden.
By a simple Google search of the phrase, "The best or nothing" you'll find Mercedes Benz owns the top 3-6 spots on the first page of the google search.
"The best or nothing" is a Branded Phrase used by Mercedes Bens, a company founded in 1886 that consistently revolutionized the automotive industry..decade after decade.
In today's uber competitive global market based around technologies, you would assume these luxury branded companies would have an understanding of how to retain their customers. Mercedes Bens is Not the only company with high tech vehicles. The technologies in these luxury vehicles changes ever single Year. Lexus & Audi create vehicles with similar if not better technologies options than Mercedes Bens, BMW & Cadillac. Based from my experience with Luxury Auto-malls executives, it is obvious Customer Service, Customer Care is non existent. When I leased my C300 from Mercedes Bens, My expectations were simple. If my car broke down I expected to be taken care. Basically any unforeseen issues involving my vehicle would be taken care of with the ease of a phone call. A company that was on my side, that took care of me and didn't expect me to know anything about the engineering or mechanical specifications of the vehicle. I simply wanted to know I had was being taken care of when issues arose with my vehicle. The Slogan "The best or nothing" along with the Branded promises made by Mercedes Bens had paid off for the Mercedes Bens Marketing team. The only problem was execution, they failed in every way possible to ensure they retained me as a client. After my 2015 C300 was involved in a Single-vehicle collision that required mechanical and body repairs. It was a Shock when the dealership refused to assist me in providing a loaner vehicle. The body shop that is also owned by the same company as Luxury Auto Mall (Abra body shop) also refused to provide me with transportation. Considering my lease payment is over $600.00 a month and my perfect payment history through over half of the lease, one would assume it would be top priority to take care of its client. Not Once did anyone in these companies ask me if I was ok, or how they could help me. No... they simply left me stranded. I was forced to rent a vehicle for 30 days, costing me thousands of dollars, on top of that I still have to pay a nearly $700.00 lease payment for a vehicle that sat outside the body shop for over a month.
I urge every person shopping for a luxury vehicle to shop at Lexus or Audi. The True value in the Luxury market is Client Care. Mercedes Bens and Luxury Auto Mall do not value their clients.
Maybe the Irony here is the Slogan...
"The best or nothing"
The best I did not get, but the company delivered Hard on "Nothing".
IF YOU'RE IN THE MARKET FOR A LUXURY VEHICLE, THE ONLY TEST DRIVE THAT REALLY MATTERS IS THE SERVICE AND CARE PROVIDED BY THE INDIVIDUALS THAT PUNCH IN AND OUT EVERY DAY.
TEST THE PEOPLE INSIDE EVERY DEPARTMENT.
VISIT THE DEALERSHIP FOR 3-6 MONTHS PRIOR TO MAKING YOUR DECISION ON A VEHICLE. THE BIGGEST VALUE TO US AS CONSUMERS IS THE CARE PROVIDED.
I am currently in the process of writing a detailed book explaining this entire situation. This book will share my experiences that I will share to the world for free. I will be making an educational video explaining my situation in depth and detail so that all of the hard working millennials who will be transitioning to the luxury vehicle market can make an educated buying decision. The last thing I want to see happen is a young family get stranded by a brand they trusted to take care of their families during the hardest times of life.