I have always had extremely long waits when I have come - Cody Oleson
I have always had extremely long waits when I have come to get my oil changed, easily 1 or more hours.
But recently, I have had more severe issues. Earlier this year, I had problems with my 2020 Jeep not starting. Luckily, I was able to get a ride to work that morning. So the following day, I took it in and was told that I needed to have my main battery replaced as a regular maintenance issue, but my auxiliary battery was "still good".I was also informed that my coolant lines need replacement. Not thrilled to hear this, but I was fine with it.
What I WASN'T fine with, however, was that exactly 1 week after the diagnosis and repair, my vehicle wouldn't start again. Unfortunately, I wasn't able to get a ride to work and was forced into using a sick day. So once again, I took it in, and it was explained to me that the auxiliary battery that was "still good" 1 week ago was now bad and needed replacement. Well over an hour's wait and nearly $400 later, I was on my way and was good for a few months.
My next and by far biggest issue happened when my check engine light on my 2020 jeep came on. I immediately drove directly to the dealership, where the technician wasn't able to get any conclusive results and had me book an appointment for 1 week later. Thankfully, I was able to go a week without any issues. Little did I know how much of a headache the next 1.5 months were going to be.
The day of my appointment arrived, and I had my vehicle picked up while I was at work. After work was over, I called the courtesy ride, and they took me to the dealership. For the next 3.5 hours, I anxiously awaited results. It was almost closing time before the advisor told me that the transmission on my 2020 Jeep with less than 40k miles may need replacement. She couldn't say for sure and was going to have their transmission expert have a final inspection. I was then told there were no loaners available, but they could give me a ride home, otherwise, I was on my own. Fortunately, I was able to arrange a ride home on my own with a few stops beforehand.
It was 3 days later when I finally got confirmation that my transmission indeed needed replacement, and a warranty inspector would need to look at it. I was also told there were still no loaners available. Meanwhile, I had to depend on someone else bending their schedule in order to give me a ride to work. Another week goes by, and I have no updates. So the person giving me a ride and I go in and request an update and a loaner. Understandably, they were getting annoyed with having to alter their schedule to provide what this place should've had lined up to begin with. It was only after vigorous demands that I was able to get a loaner that day. Meanwhile, this service advisor was quite frankly rude and treated our complaints like they were invalid and she had no time for us.
2 more weeks go by before I am informed that the transmission is covered by warranty and has been ordered. The expected arrival time and repair of the transmission is 3-4 weeks. 4 weeks go by, and I FINALLY have my vehicle back. I assumed that this would be the end of my issues for a while, was I ever wrong. About 1 week later, I get a call from my advisor informing me that the warranty was not going to be covering my transmission. The reason cited was my vehicle being totaled by hail damage and nothing else.
Now I do understand this isn't 100% of their issue, but in my opinion, this is a failure of customer education and the warranty system. In order to resolve this issue, my advisor informed me that they were going to have my extended warranty coverage send an email to cancel my remaining coverage. I would then have to e-sign the document that the warranty company sends me, and the refund would be directed towards the cost of the transmission. They ended up canceling my warranty for me without informing me and demanded payment a week after I began waiting for the email I never received.
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