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Wes Miller to the rescue! We are a family traveling from... - rndzeta
Wes Miller to the rescue! We are a family traveling from Knoxville to Birmingham when our service light came on. Wes gave us quick and efficient service. The Williams family thanks you!
Catastrophic Experience - gilgia
It is truly hard to believe what happened to my BMW at the hands of Grayson dealership during the “first year service" last month. As one employee backed my car into the hall to return it to me, the other employee hit the switch that lowered the garage door, walked away and let it crash on top of my beautiful, still unblemished car, right in front of my eyes and ears! There was no sensor that stopped this huge commercial garage door from slamming onto the roof of my vehicle! Their reaction: “Oh, we will fix it!”
I did not want a “fixed" car! But guess what, they were going to make a shameless profit on a trade in for a new vehicle! A predatory offer I could not possibly consider, given they had damaged my car. And not only that, Frank Scialdone, the general manager had the gull to send me a threatening e-mail that asked for the return of their service vehicle before the end of the next day (a working day for me, and I happen to live 100 miles away) or he would start charging me a fee for it! All of a sudden he got in a hurry after ignoring my messages for an entire week!
I insisted they bring back my car and guess what? They did not even have the courtesy to wipe off the dirt they left behind during the repair process.
So much for the phony words of the general manager: “I will restore your confidence in our dealership!" Not so much! Certainly not what you expect from a luxury brand!
Apologies ring hollow, if actions do not back them up!
Just serviced my car at Roadshow BMW and Jody, my service... - josephine06
Just serviced my car at Roadshow BMW and Jody, my service advisor, is fantastic!! Everyone there is wonderful, friendly, and courteous! Always willing to help and advise.
Great Customer Service! - DGB
Great service and very helpful. Sterling was a great person to work with a continued to update me on my progress. He also offered me the special on oil changes that day. Great waiting room while getting service on car too! Didn't mind the complimentary car clean either!
Perfect - mojo
Anthony Moore is a excellent car salesman he took great care me, I would recommend anyone for Anthony thank you my experience overall was great.
I visited Pro Auto to get my car detailed. The owner Kirk... - tom zekoney
I visited Pro Auto to get my car detailed. The owner Kirk greeted me and was very professional and knowledgable of the questions and concerns i had about my car. I was sold in seconds on the service. They got me in and did a wonderful job. The employees had a high skill level and completed my car to exceed my expectaions. I know they do alot of business, but i felt like i was a top customer. They also started a car sales lot. Looks like these guys are growing and doing well. No wonder. Great experience. They have my business and i have never heard any thing negative here in town.
thanks pro auto
Initially purchased a 98 ML320 w/starmark warranty. Had... - Skeeman
Initially purchased a 98 ML320 w/starmark warranty. Had the vehicle inspected in Va for state inspection sticker (I live in VA). Va inspection site told me that my brakes were about shot, better have them replaced soon. Starmark inspection should have caught this and replaced before i took delivery of the vehicle. When I confronted the dealer about this they tried to stall and delay hoping i would just go away and forget it ...bring it back later and PAY to have the brake pads replaced. They finally got tired of my persistant complaining and they scheduled me in to have them replaced. All of this could have been avoided had they replaced them before i took delivery of the vehicle in the first place. Should have made it right when i complained and brought this fact to their attention. They have been difficult to deal with on issues like a loaner car, and scheduling my vehicles for service. Recently started asking if i wanted them to wash and vac my car for me....survey must be coming in the mail soon!