1,033 Tennessee CODA Service Centers

Great - Breezy whipp

Great job !!!!! Overall gateway ford is my #1 option in car dealers they have always done me and my husband good and i will continue to give them my business. Thank u Caleb Evans

I bought a 2022 Genesis GV70 from Genesis of West - PRS

I bought a 2022 Genesis GV70 from Genesis of West Knoxville October 2021. The salesman was great but the service in the service department has been terrible. Service is complimentary if done within a certain mileage window. Making an appointment so that I’m within that window is impossible. Appointments need to be made 2-3 weeks in advance. By then I’m over the mileage limit. They’ve had my car now for 2 months because of a wreck I was in. One time I called to ask about the VIRTUAL inspection that insurance did and the girl in the body shop office told me that I didn’t know how “this” worked. I’ve talked to the general manager about the poor service and nothing has changed. Today they finally looked into my car further and still have no idea when it will be fixed. I was told to be patient. The problem is poor communication. The only time I learn anything about the progress on my car is when I call them. I bought the extra warranty to cover tires and such and had to argue with them to get a tire fixed because the car wash broke of the valve stem. I bought a luxury car from them and I’m treated like I brought in a beater car for them to fix. I’ve bought 4 Hyundai products and this one is probably the last because of the customer service from the service department.

I always use Gossett for service work. This time I took... - lcc

I always use Gossett for service work. This time I took my off brand truck in for a no start condition. Mr Jones met me on the service drive, told him my problem , when truck checked out , he called me and all it needed was a battery. I am so thankful for a trustworthy place for all my vehicles. Thank you Mike Jones, and for Scott in parts who found correct battery I will be back for all my service , Thanks

My car was in for 35,000 mile servicing today. - Magic

My car was in for 35,000 mile servicing today. I made the appointment about two weeks ago and since I had no other conflicts I showed up an hour early for it today. Everyone was gracious despite my early arrival and I went to wait in the waiting room. While there I was able to observe one employee assist another customer whose car wouldn’t start and even give a phone number for her to call if she was stuck. The other ladieswere kind and immediately accommodating to everyone who came. They were apologies because they are a little short staffed in the automotive tech technician department. My car was ready and I was off, but grateful to have been taken care of and have had the opportunity to be around such an accommodating helpful. Were kind and immediately accommodating to everyone who came. They were apologies because they are a little short staffed in the automotive tech technician department. My car was ready and I was off, but grateful to have been taken care of and have had the opportunity to be around such accommodating, helpful people.

Very rude people I repeat very rude people do not take... - Msdede78

Very rude people I repeat very rude people do not take your car they don’t know nothing very unprofessional I do t think they be checking the cars

Oil Change - Keshia Moore

Had a appt for 12pm but got there a lol earlier still was seen didn't have to wait until 12pm excellent services very helpful was told on everything they done to my 2015 optima and what services I need on next visit..